introduction to hospitals

Question 1

Term “Hospital:”

Answer 1

1. Term is derived from French word HOSPES.
2. Hospes means HOST.
3. The latin word “hospitals” means GUEST.
4. All hospital employees are HOSTS OR HOSTESS.
5. Patients are GUESTS.

Question 2

How are hospitals supported?

Answer 2

1. Patients are paying guests via
   a. cash
   b. insurance (ppo) preferred provider organizations. (HMOs) Health
   maintenance organizations
   c. government (Medicare/Medicaid)
2. If patients are unable to pay or do not have insurance
   a. The public or community finances the hospital stay.
   (Service vs private patients)
3. Private donations

Question 3

Purpose of the hospital/corporate integrity:

Answer 3

1. Patients are to receive dignified, considerate, respectful, and
   competent professional care.
2. Education of personnel
3. Education of patients
4. Research
5. Prevention of disease

Question 4

Ownership of hospitals: (2 broad classifications according to
support)

Answer 4

1. Non-Government Hospitals:
   a. Proprietary Hospitals: For-Profit
   Those owned and operated by a PRIVATE GROUP (Usually
   owned by a group of doctors).
   Examples:
   1.Day-op Center of Long Island
   2.NYU Langone Ambulatory
   b. Private Voluntary Non-For-Profit hospitals:
   Usually, community or church affiliated
   Examples:
2. Northwell Health
3. Catholic Health Mercy Hospital
4. Mount Sinai South Nassau

Question 5

Government Hospitals:

Answer 5

Are public hospitals controlled by:
1. Federal Government – Northport VA Medical Center
2. State - New York State Psychiatric Institute
3. County - Nassau University Medical Center
4. City - NYC Health + Hospitals/Bellevue

Question 6

different types of clinical services offered at different hospitals

Answer 6

a. General Hospitals:
All types of services are usually offered.
b. Psychiatric: Government or private hospitals for the treatment of the mentally ill.
c. Specialized:
Some hospitals specialize in the treatment of Patients.
Example: Orthopedic Eye Ear, Nose and Throat Children Maternity
d. Long Term:
Such hospitals are usually rehabilitation centers.
e. Hospices:
These facilities are concerned with terminally ill patients.

Question 7

administrative section

Answer 7

is concerned with the management and
efficient operation of the hospital. This section includes:

Question 8

the joint commission

Answer 8

J.C.), sets standards that hospitals and
health care facilities must conform to. This group governs
inspection of health facilities, whereby it might grant
accreditation to a hospital, place it on probation or deny

Question 9

board of trustees

Answer 9

Also known as the Governing Board or the Board of Directors, it represents leadership and ownership of the hospital. its members might be volunteers from the community, and it acts as a bridge between the institution and the community. It formulates
policies, review changes, and have overall control of the hospital.
The character and standards of the hospital will depend upon the
Board of Trustees.

Question 10

hospital administrator

Answer 10

Director)(CEO) Responsible for efficient operation of individual departments, activity coordination, procedure development and planning. The director manages and conducts the business of the hospital and is responsible to the Board of Trustees.

Question 11

assistant administrator

Answer 11

Assists the administrator in managing the hospital. A hospital might have one or many assistant administrators, depending upon the size of the hospital.

Question 12

Chaplin

Answer 12

Professionals, they volunteer services to fulfill religious needs of the patient

Question 13

director of volunteers & staff

Answer 13

Unpaid volunteers perform multiple
functions within the hospital such as working in the coffee shop, reading to patients, feeding patients when necessary and enabling patients to participate in various crafts.

Question 14

admissions department

Answer 14

Its functions may vary from hospital to
hospital, but it is primarily concerned with taking a non-medical history of the patient, room and bed assignments, patient identification and a daily hospital census and obtaining information regarding patients’ health insurance.

Question 15

business section of the hospital

Answer 15

is concerned with purchasing, finances,
maintenance, and operation of the physical plant, including employee’s
correspondence and recording.

Question 16

business section of the hospital

Answer 16

It includes the hospital controller, the personal department/human resources, public relations, purchasing department, pay roll accounting, maintenance, linen service, housekeeping, information, secretarial, medical records/ health information management , medical library, medical audiovisual, hospital attorney and security.

Question 17

hospital controller

Answer 17

Also known as the hospital budgetarian, he or she is the business manager of the hospital and is responsible for
day-to-day finances.

Question 18

Personal department/human resources

Answer 18

Concerned with various
personnel policies, such as benefits, sick times, vacations, transfers, leave of absence and promotions. Its responsibilities also include recruitment and hiring of new employees.

Question 19

public relations

Answer 19

Handles publicity (press, media, etc.) and keeps the public informed of scientific events and services. In many instances, patient booklets are prepared by this department.

Question 20

Purchasing Department

Answer 20

Maintains hospital supplies by keeping an accurate inventory of equipment and ongoing communication with the
various hospital departments, as well as outside medical sales
representatives.

Question 21

Payroll-Accounting

Answer 21

Concerned with patient billing and accounts. Also involved with employee salaries.

Question 22

Maintenance

Answer 22

Maintenance: Maintains the physical structure by directing engineers,
firemen, electricians, carpenters, painters, plumbers and mechanics. Maintains equipment with the use of biomedical engineering technicians. (BMET)

Question 23

Linen Service

Answer 23

Responsible for the laundry services of the hospital, may also include a sewing room.

Question 24

Housekeeping

Answer 24

Responsible for hospital sanitation.

Question 25

Information

Answer 25

Concerned with communication within the hospital via telephone and paging system. Also communicates with and directs
visitors.

Question 26

Secretarial

Answer 26

Responsible for accurate correspondence and recording of
important data.

Question 27

Medical Records/Health Information Management

Answer 27

Plans and manages patient information systems such as statistical reports for medical and administrative staff and research. It is also concerned with the preservation of patient charts.

Question 28

Medical Library

Answer 28

Is concerned with the education of personnel.

Question 29

Medical Audiovisual

Answer 29

Prepares audiovisual presentations for the purpose of education on staff.

Question 30

Hospital Attorney

Answer 30

Offers legal advice and counsel when required. This may be needed when setting policies or after a fact.

Question 31

Security

Answer 31

Are aids in the protection of patients, visitors, personnel, and property.

Question 32

Professional Care Section

Answer 32

The physical patient care area
concerned with the prevention, diagnosis, and treatment of disease.