INTRO Chap 7

Question 1

What do you do if you dont understand a word or trade term, or if something is not clear?

Answer 1

Ask Questions

Question 2

What should you do to remember better?

Answer 2

Take notes

Question 3

What questions do you need to ask about being a better speaker for the job?

Answer 3

Person’s choice of words?

Body Language?

Ability to make complex sounds simple?

Question 4

Encourage your listeners to take notes if necessary.

Answer 4

T

Question 5

With the person or people you are speaking to you do what?

Answer 5

Always speak clearly, and maintain eye contact.

Question 6

Sometimes you can make or receive calls while driving or operating heavy equipment.

Answer 6

F; NEVER!!!

Question 7

Extremely dangerous and illegal in many states.

Answer 7

Making or Receiving Calls

Question 8

Never talk on the phone in front of who? 3

Answer 8

Coworkers
Supervisors
Customers

Question 9

Why dont you make calls to Coworkers

Supervisors or Customers

Answer 9

It is rude and extremely unprofessional.

Question 10

Most books have special features that can help you locate information including? 5 things

Answer 10

Table of Contents
 Index
 Glossary
 Appendixes
 Tables & Graphs