Interviewing skills

Question 1

What is the role of listening?

Answer 1

1. allows person make sense of events/overcome feelings of shame/hiding. Catharsis
2. respond with minimal encouragers- verbal & non-verbal, mirroring etc. Clarification

Question 2

What are the purposes of open and closed questions?

Answer 2

Open: facilitate open discussion of a topic
Closed: Obtain specific pieces of information

Question 3

What is paraphrasing and why is it used?

Answer 3

Rephrasing primary words/thoughts using own words. Used to encourage further discussion, emphasise content when emotions counterproductive- internal dialogue etc

Question 4

What is reflection of feeling and why is it so important?

Answer 4

Paraphrase essential attitudes displayed by client. Can be expressed non-verbally e.g. through facial expression. It helps the client feel understood and helps understand relationship between feelings and behaviour.

Question 5

What are some steps in reflecting feelings?

Answer 5

What overt feeling words have been used? What are implied? What words can describe feelings in similar level intensity?

Question 6

What is summarisation and why is it used?

Answer 6

Collection of two or more paraphrases/ reflections that condense clients message .

1. To tie together multiple elements of message.
2. Can also refocus rambling 3. Review progress of therapy.