Interview Questions COPY Flashcards
Give me an example of a time that you were the first to identify a significant problem or issues that needed to be addressed
Analyze issues and make decisions:
- facilitated macro training
- opportunity to improve my own availability
- setup separate training for peers
- more of our team was comfortable with macros
Tell me about a recent problem you addressed that required you to evaluate a wide range of issues, symptoms or alternatives.
Analyze issues and make decisions:
-team availability comes to mind to identify a problem
(use facilitating macro training story)
Tell me about the last time your collaborative efforts with other individuals or teams paid off
Collaborate:
- Identify high performers on team and collaborated with individuals and teams
- the project that I started working on/team box account/ next steps
Tell me about the last time you took the initiative to bring a team together and encouraged the members to work collaboratively
Collaborate:
- Identify high performers on team and collaborated with individuals and teams
- the project that I started working on/team box account/ next steps
Describe the most difficult project that you had to compete within a short time frame
Manage Execution (Prioritize and make decisions)
- How do I prioritize How do I deal with interruption?
- Provide rundown of a specific day, like day I had to deal with focus group
Tell me about the biggest challenge in effectively handling several competing demands
Manage Execution (Prioritize and make decisions)
- How do I prioritize How do I deal with interruption?
- Provide rundown of a specific day, like day I had to deal with focus group
Tell me about a time you had to shift priorities or adjust plans to respond to a crisis situation
Demonstrate adaptability
-as our team’s pulse advocate, I have to step up and look for ways to cover efficiency gaps
Tell me about the changes in your organization that have been most difficult for you to accept
Demonstrate adaptability
Demonstrate adaptability
-can talk about my ability to adapt from WCS and beyond
-I’ve taken that growth mindset and applied to current situation we are experiencing in DSS regarding the shift from email to chat so that I can be an advocate for those that are struggling
Tell me about the last time you had to convince others of the value of a product or service in the face of significant resistance
Influence others
- Gather pulse feedback, but at same time give solutions to problems vs just ranting to ensure team things are going to get better
- Just need to work out kinks and dual chat is not that bad and almost all other companies that have to chat do it too.
Describe a recent idea or proposal you suggested where you needed to gain support of multiple stakeholders with competing demands
Influence others
- Gather pulse feedback, but at same time give solutions to problems vs just ranting to ensure team things are going to get better
- Just need to work out kinks and dual chat is not that bad and almost all other companies that have to chat do it too.
What skills do you bring to the table
WCS TO pipeline
strengths
ability to adapt and learn and grow
Tell me about your informal and formal leadership role
Talk about my experience
Coaching and feedback/peer to peer coaching
Projects I’ve completed and been a part of
Pulse role
Dual chat advocate for team
How do you make peers accountable
Documents I have worked on
Shared tips and tricks and best practices with chat
Peer to Peer coaching
Followed up with peers
USAA tributes
IM conversations with peers on coaching opportunities
Identified this problem to provide on the spot coaching (give examples for one)
Why do you think you are the best candidate for this job?
Because you are looking for someone that can learn, grow, program, contribute to the group and so on. I can and will fulfill that criteria you have in mind.
Why do you think you are the best candidate for this job?
Because you are looking for someone that can learn, grow, program, contribute to the group and so on. I can and will fulfill that criterion you have in mind.
