Interpersonal Skills Flashcards
1
Q
What are the 5 Levels of Rapport
A
Peak Rapport Emotions and Feelings Ideas and Judgement Facts and Information Ritual Cliche
2
Q
Define a Team.
A
An energetic group of people who are committed to achieving common objectives
3
Q
What are the 5 stages of team dynamics?
A
Forming Storming Norming Performing Mourning
