Interpersonal Skills Flashcards
benefits of emotional intelligence
Improved leadership
More effective handling & resolution of disputes
More effective development of team working
Improved negotiations
More cost-effective decision making
Better quality problem-solving & decision-making
Components of Emotional Intelligence
Self Awareness Emotional Resilience Motivation Interpersonal Sensitivity Influence Intuitiveness Conscientiousness
adaptive leadership
Being agile
Doing Agile
Adapting facilitative leadership
servant leadership
servant leadership
Agile negotiation - Key elements
Separate People from the Problem
Focus on Interests, not Positions
Invent Options for Mutual Gain
Use Objective Criteria
Conflict Resolution Diagram (CRD)
to better understand conflicts between two ideas or two courses of action
may help to clarify a conflict of idea
Effective collaboration
1) Early involvement and the availability of resources to effectively collaborate
2) A culture that encourages teamwork, cooperation and collaboration
3) Effective teamwork and team member cooperation
4) Defined team member responsibilities based on collaboration
5) A defined product development process based on early sharing of information and collaboration
6) Collocation or virtual collocation
7) Collaboration technology
Four levers of change
Do Less
Speed-to-Value
Quality
Engage/Inspire
Adaptive leadership - quality
Managing the technical debt
Incremental investment in addressing the technical debt situation.
Doing Less - Adaptive leadership
1) The project teams should do the simplest thing possible that delights the customer.
2) deliver the right features.
3) reducing work-in-process (WIP) and multi-tasking (duration/effort).
4) Agile value curve can be used to prioritize features between different projects in an organization to realize agility at the organizational level, not just at project level.
Engage/Inspire - Adaptive leadership
Agile leadership should encourage and promote the concept of self organizing teams that have autonomy, mastery, and purpose
Speed-to-Value: Adaptive leadership
Agile triangle - Value (releasable product),
Quality (reliable, adaptable product) and
Constraints (cost, schedule, scope)
Need to be managed properly to realize the value.
Adaptive Leadership Behaviors
agile leader focuses on adapting successfully to inevitable changes
adaptable versus predictable
Envision-Explore approach rather than a Plan-Do approach
Facilitative in nature and encourage a collaborative engagement
Conflict Resolution Strategies
Get connected….how are you feeling?
Own your it….what are the facts around your “it”?
Make your decision….are you willing to release your “it”?
Opt for action….Let it go!
Colloboration Process
1) Parallel performance of activities which require early sharing of information and feedback
2) Deliverables that require input, review and approval by other team members
3) Early supplier involvement and less formal procedures that enhance collaboration
4) Defined responsibilities (e.g., responsibility matrix) that require multiple team members involvement in activities and deliverables
