Interpersonal Skills

Question 1

What are the three types of business communication?

Answer 1

• Downward communication
• Upward communication
• Lateral communication

Question 2

Define downward communication.

Answer 2

The passing of information from a club’s higher levels to its lower levels.

Question 3

Define upward communication.

Answer 3

The passing of information from a club’s lower levels to its higher levels.

Question 4

Define lateral communication.

Answer 4

The passing of information between persons at the same level in the club.

Question 5

What are linking pins in communication?

Answer 5

Club managers and employees are joined together in a network of communication linking pins.

Question 6

What is the sender-receiver model of communication?

Answer 6

Involves thoughts/feelings, encoding, message transmission, decoding, and feedback.

Question 7

True or False: We communicate chiefly with words.

Answer 7

False

Question 8

List three communication barriers.

Answer 8

• Distractions
• Differences in background
• Poor timing

Question 9

What is the halo effect in communication?

Answer 9

Favoring someone for one positive characteristic while overlooking other traits.

Question 10

What is the pitchfork effect?

Answer 10

Disliking someone due to a single negative characteristic.

Question 11

What are the three parts of a presentation?

Answer 11

• Introduction
• Main body
• Conclusion

Question 12

What should the introduction of a presentation include?

Answer 12

• Relate information to the audience
• Explain your competency
• Capture the audience’s attention

Question 13

What is an effective way to present information in the main body of a presentation?

Answer 13

Present information in logical order with points supporting the presentation’s intent.

Question 14

What are some delivery tips for presentations?

Answer 14

• Maintain good posture
• Use eye contact
• Employ appropriate gestures

Question 15

What distinguishes listening from hearing?

Answer 15

Listening is an active process that involves engagement and understanding.

Question 16

List the four stages of active listening.

Answer 16

• Focusing
• Interpreting
• Evaluating
• Responding

Question 17

What is mirroring in active listening?

Answer 17

Restating some of the speaker’s key words to show interest.

Question 18

What role does body language play in communication?

Answer 18

It conveys attitudes and feelings beyond just words.

Question 19

What does avoiding eye contact typically indicate?

Answer 19

Cold, evasive, indifferent, insecure, or passive feelings.

Question 20

True or False: Facial expressions are always reliable indicators of feelings.

Answer 20

False

Question 21

What is the purpose of writing outlines?

Answer 21

To organize thoughts and present information logically.

Question 22

Define active language in writing.

Answer 22

Using the subject to perform the action rather than being acted upon.

Question 23

What is the inverted pyramid structure in writing?

Answer 23

Presenting the most important information first, followed by less important details.

Question 24

List three poor listening habits.

Answer 24

• Allowing your mind to wander
• Focusing on one word at the expense of the whole message
• Tuning out difficult or dull messages

Question 25

What is the importance of visual aids in presentations?

Answer 25

They can summarize information better than words on a screen.

Question 26

What should be included in the conclusion of a presentation?

Answer 26

Summarize information presented and request action if applicable.

Question 27

What are some examples of nonverbal messages?

Answer 27

* Making direct eye contact - Friendly * Avoiding eye contact - Cold * Smiling - Contented

Question 28

What do crossed arms typically indicate?

Answer 28

Anxiety or disagreement.

Question 29

What factors can affect writing clarity?

Answer 29

* Clear and organized thinking * Use of simple words and short sentences

Question 30

What is self-disclosure in active listening?

Answer 30

Indicating how a listener feels about what has been said.

Question 31

What should club managers do to improve their writing skills?

Answer 31

Read the work of others.

Question 32

What is the significance of planning your writing?

Answer 32

It ensures effective communication of written messages.

Question 33

What is a topic sentence?

Answer 33

A sentence that delivers clear information to drive the rest of the paragraph.

Question 34

How should sentences be structured for better readability?

Answer 34

Use short sentences and alternate long sentences with short ones.

Question 35

What is the recommended maximum length for sentences?

Answer 35

No more than three typed lines.

Question 36

What should each paragraph contain to support the topic sentence?

Answer 36

Details or back-up material.

Question 37

What is the first step in the writing process?

Answer 37

Write the content; then edit.

Question 38

What should be done if the written work is important?

Answer 38

Ask another person to do a careful edit after you.

Question 39

What is the primary purpose of a memo?

Answer 39

To convey information clearly, concisely, and to the point.

Question 40

What should be included in a document checklist?

Answer 40

Organizational structure, reader consideration, objectives, outlines, logical order, and clarity.

Question 41

What does conciseness in writing involve?

Answer 41

Using active verbs and strong, specific words.

Question 42

What is a crucial aspect of e-mail communication?

Answer 42

E-mails are not private and can be retrieved even after deletion.

Question 43

What should the subject line of an e-mail convey?

Answer 43

A short, specific identification of the message's topic.

Question 44

When should you reply to e-mails?

Answer 44

As soon as possible, preferably within twenty-four hours.

Question 45

What is one characteristic of effective managers?

Answer 45

They are effective communicators and better leaders.

Question 46

What can hinder inter-departmental communication?

Answer 46

Personal conflicts between managers and lack of standard operating procedures.

Question 47

What are cross-functional teams used for?

Answer 47

To address issues that may impact multiple departments.

Question 48

What are the three possible outcomes of negotiations?

Answer 48

* An agreement is reached. * Negotiation continues in the future. * Parties agree to disagree.

Question 49

What is a key element of formal negotiation preparation?

Answer 49

Find out as much as possible about the situation.

Question 50

What should be included in the follow-up after a negotiation?

Answer 50

A written summary of the negotiation session.

Question 51

What should social media marketing achieve?

Answer 51

Personalization of marketing efforts.

Question 52

What are the contents of a basic board agenda?

Answer 52

* Welcome * Approve minutes * Committee reports * Meeting topics * Next meeting * Meeting close

Question 53

What should board minutes record?

Answer 53

What was decided, accomplished, and agreed upon with applicable responsibilities.

Question 54

What essential details should board minutes include?

Answer 54

* Date * Time * Name of chair * Approval of previous minutes * Main topics * Conclusion * Resolutions

Question 55

What should be noted about main motions in board minutes?

Answer 55

Who made the motions and the number of yes/no votes.

Question 56

What is the role of the board secretary regarding minutes?

Answer 56

Include their signature and submit completed minutes in the required format.