Intergrated Box Office Software

Question 0

What are the features of this software (5)

Answer 0

• mobile box office - can sell tickets anywhere and let’s staff see available seats via graphical chart from iPad.
• see your tickets as they’re processed
• as many users as you like
• quick and easy process payments

Question 1

What is box office software

Answer 1

Efficient way of selling tickets and monitoring sales activities in order to keep customer satisfaction high as well as being used by different people at one time

Question 2

What are the benefits

Answer 2

• flexibility when it comes to pricing , discounts
• fast and intuitive
• unlimited seating plan and can schedule one off shows
  Each sales point is quick and easy to use

Question 3

What is customer relationship management

Answer 3

Managing a companies interactions with current and future customers

Question 4

Seating configurations could be applied to kiosk

Answer 4

Changed seating plans for different events
Block groups of seats together
Modified sear pricing for different shows

Question 5

How can get data from customer sales

Answer 5

Give their details when buying online or by telephone

Log in to purchase tickets online or by telephone

Question 6

How can a theatre obtain customer personal data for database

Answer 6

Customer registration for sales
When customers subscribe to newsletter
When customers buy tickets from phoning the box office

Question 7

Standard reports that could be useful to a theatre

Answer 7

Sales by performance 
Seat availability for each show
Use of gift vouchers
Sales by ticket type 
Sales through kiosks

Question 8

What is a bespoke report

Answer 8

Report specifically made to answer questions a business may need to understand

Question 9

How can thaeathre use inter grated software to create targeted email to customers

Answer 9

Data from sales . Integrated software licks specific customer that would be interested in letter

Question 10

What is interpreted software

Answer 10

Several application programs share a common database and user interface

Question 11

What applications would be in he intergrated system

Answer 11

Administration 
Ticket sales and management 
Marketing 
Store customer data
Store theatre show data 
Security
Reporting 
Ticket scanning

Question 12

What settings could be applied to ticketing process

Answer 12

Discount for member
Discount voucher codes
Early ticket availability for members or online sales
Limiting number of tickets sold to each individual

Question 13

What are three tools availed to help administrate managing shows, Manage reporting, manage user accounts

Answer 13

Manage shows- create details of shows and publish on kiosk and website restrict customer accessing details prevents hacking
Manage reporting - use standard and customised queries to create and run reports
Manage user accounts - crest and edit user and staff accounts with appropriate right and access settings

Question 14

What is a query

Answer 14

Can be used to retrieve specific data from one or more database tables using criteria to filter specific data

Question 15

What are reports

Answer 15

Used for analysis and excision making

Formatted from extracting data using queries

Question 16

What can be done to the information from each report

Answer 16

Viewed in screen for quick reference
Exported to another application. E.g to spreadsheet for further manipulation
Printed out and filed for reference

Question 17

What are the ways you can improve customer relationship

Answer 17

Giving members benefits that include
Propriety booking
Free or discounted tickets
Discounts in theatre bar and restaurants

Question 18

What can the theatre do to make sure data is secure

Answer 18

Continuously create back ups and keep in secure place
All connections need to be encrypted
Qr and barcode and customer details can be dies played on tickets to reduce risk of fraud

Question 19

Features of ticket scanning

Answer 19

Used to scan barcodes and qr codes on smart phones
Scans quickly
More than one scanner can be used at one time using wifi
Can display successful scans as well as duplicated tickets
Some can scan without Internet connection
Report number of people who have entered theatre at any time

Question 20

What is the benefit of ticket sales

Answer 20

Ticket can be sold directly from kiosk or webiste

Integrating all methods ensures no seats are double booked

Question 21

Benefit of theatre database

Answer 21

All customer transactions automatically store on database . Can be filtered to help create customer profiles that can be used for targeting market

Question 22

Benefit of marketing

Answer 22

Email marketing more efficient as data filtered to sent relevant data to interested customers. More likely to meet their needs

Question 23

What is the benefit of administration

Answer 23

Details of each show automatically sent to kiosks and website
Can be removed after last performance
Seves theatre time ensures details are up at correct time

Question 24

Benefits of access level control

Answer 24

Easy to use tools to restricts customer access which prevents hacking

Question 25

Benefit of reporting

Answer 25

Important in decision making
Roe orating from intergrated box office take place at anytime
Helps theatre make strategies to maximise sales