Intercultural Communication and Barriers of Communication Flashcards

1
Q

Defined as communication that involves interaction between people whose cultural perceptions and symbol systems are distinct enough to alter the “communication event”

A

Intercultural communication

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2
Q

Studying intercultural communication is important because the world is increasingly becoming a _______.

A

“global village”

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3
Q

Reflects how a particular group interprets meaning or makes sense of the world

A

Culture

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4
Q

Also constitute a particular group’s language use and communication styles and practices

A

Cultural values

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5
Q

Present among people who live in the same community and speak the same language

A

Cultural differences

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6
Q

Cultural identities that influence how people think, behave, and interact with others:

A

Gender identity, age identity, class identity, religious identity, national identity

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7
Q

How one culture assigns different social roles to men and women; “the meanings and interpretations we hold concerning our self-images and expected other-images of femaleness and maleness”

A

Gender identity

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8
Q

Characterized to be more direct, competitive, aggressive, and controlling

A

Language of men

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9
Q

Tends to be more sympathetic, tentative, and emotional

A

Language of women

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10
Q

Involves behaving in a particular manner expected of one’s age; determines how one may present himself or herself in terms of appearance, clothing, and activities

A

Age identity

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11
Q

Defined by one’s social or economic status; affects how one interacts towards people

A

Class identity

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12
Q

Influences how one behaves (ethics, moral standards) and what one believes; may also be related to one’s racial or national identity, and influence one’s gender identity

A

Religious identity

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13
Q

Refers to one’s national citizenship or legal status in a country or nation

A

National identity

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14
Q

Barriers to intercultural communication:

A

Ethnocentrism, stereotyping, prejudice, discrimination

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15
Q

The belief that one’s own culture is better than the others; illustrated when people evaluate others based on their own cultural beliefs and practices

A

Ethnocentrism

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16
Q

Prefer your own culture over other people’s culture

A

Positive level of ethnocentrism

17
Q

Involves the belief that one’s own culture is superior and that the behavior of others must be evaluated through one’s cultural standards

A

Negative level of ethnocentrism

18
Q

Imposing your cultural beliefs on other people

A

Extremely negative level

19
Q

Mental categorization or general, often inaccurate, representation of a particular group of people depending on one’s observations and experiences in interacting with its members; determine how you interact or behave among a certain group of people

A

Stereotyping

20
Q

A positive or negative feeling held towards individuals belonging to a particular race, social class, religion, sexual identity, among others

21
Q

Refers to negative behaviors that are caused by prejudice or stereotyping

A

Discrimination

22
Q

Opposite of ethnocentrism

A

Xenocentrism

23
Q

Ability to interact effectively with members belonging to another culture

A

Competence in intercultural communication

24
Q

Five components of intercultural communication competence:

A

Motivation, cultural knowledge, communication skills, sensitivity, character

25
Refers to the desire to communicate and understand the culture of others
Motivation
26
One's awareness and understanding of another culture's rules, traditions, and behavior, as well as how to communicate appropriately
Cultural knowledge
27
Ability to listen, observe, and comprehend nonverbal and verbal symbols
Communication skills
28
Characterized by being open to cultures, demonstrating empathy, and having the ability to adapt to certain situations
Sensitivity
29
Evaluated through trustworthiness, respect, and honor among others
Character
30
Occurs when the message or the feedback is not sent or received properly
Breakdown in communication
31
Results when a sender and a receiver do not speak the same language, or even if they do, they speak at inappropriate levels; happens when there is wrong word choice, faulty syntactic structure, or mispronunciation
Semantic/language barrier
32
Happens when either one of them is easy to jump to conclusions about something without allowing the other to explain further; evidenced when either participants in the communication process does not give full attention to the source of information
Psychological/emotional barrier
33
The participants are prevented from using their skills at their maximum due to physical constraints; distributed by the environment they are in
Physical/environmental barrier
34
When our body becomes a hindrance to good communication; our bodily conditions that compromise our ability to send or receive a message; result from performance characteristics and limitations
Physiological barrier
35
Technical sources of interference in the communication process; stem from a problem in machinery or instruments used to transmit the message; also includes machine used by those with hearing or speech impairments
Mechanical barrier