Features and Tenets of Communication

Question 1

Communication must convey all facts required by the audience; develops and enhances the reputation of an organization, cost saving, leaves no questions, helps in better decision-making, persuades the audience

Answer 1

Completeness

Question 2

Means wordiness or conveying in the least possible words; time-saving and cost-saving, avoids using excessive and needless words, more appealing and comprehensible, non-repetitive

Answer 2

Conciseness

Question 3

Implies “stepping into the shoes of others”; emphasizes the “you” approach, empathize with the audience and exhibit interest, show optimism and emphasize on “what is possible”, lay stress on positive words

Answer 3

Consideration

Question 4

Implies emphasizing a specific message or goal at a time; makes understanding easier, enhances the meaning of the message, makes use of exact, appropriate, and concrete words

Answer 4

Clarity

Question 5

Being particular and clear rather than fuzzy and general; supported with specific facts and figures, makes use of words that are clear, not misinterpreted

Answer 5

Concreteness

Question 6

The message should show the sender’s expression and showing respect; taking into consideration both viewpoints, positive and focused at the audience, not at all biased

Answer 6

Courtesy

Question 7

No grammatical errors; exact, correct, and well-timed, boosts up the confidence level, has greater impact, checks for precision and accurateness, appropriate and correct language

Answer 7

Correctness

Question 8

7 Cs of communication:

Answer 8

Completeness, conciseness, consideration, clarity, concreteness, courtesy, correctness

Question 9

Four types of listening:

Answer 9

Appreciative listening, empathetic listening, comprehensive listening, critical listening

Question 10

Listening for appreciation or listening for enjoyment (e.g., sermons from places of worship, motivational speech, standup comedian)

Answer 10

Appreciative listening

Question 11

To show mutual concern and try to identify with the speaker by understanding the situation; stepping into the other’s shoes to get a better understanding of what he/she is talking about

Answer 11

Empathetic listening

Question 12

Listening to understand or listening to comprehend the message that is being sent; is an active process, identifying the structure of the speech and evaluating the supports he/she offers as evidence (e.g., watching the news, listening to a lecture, getting directions from someone)

Answer 12

Comprehensive listening

Question 13

To evaluate the content of the message; listen to all parts of the message, analyze it, and evaluating what you heard, critically thinking and making mental judgments

Answer 13

Critical listening

Question 14

A principle, belief, or doctrine generally held to be true

Answer 14

Tenet

Question 15

Communication contains several steps: the sender creates an idea, and interprets thoughts into messages, then delivers the messages to the receiver; the receiver copes with the message and responses by giving voice or responses with some gestures and facial expressions.

Answer 15

Communication is a Complex Process

Question 16

The sender gets the messages and notices the effect on the receiver.

Answer 16

Reciprocating process

Question 17

Communication serves a purpose depending on the context: to express, explain, relate with other people, persuade, entertain, and appreciate the present.

Answer 17

Communication is Purposive

Question 18

The elements of communication affect one another: feelings, ideas, and dispositions of the receiver, sending and receiving patters, process, the manner by which the communicators perceive the process.

Answer 18

Communication is Dynamic

Question 19

Every communication experience is unique. The effects on the receiver of what we have said is difficult to reverse.

Answer 19

Communication is Unrepeatable (never the same) and Irreversible

Question 20

Communication is affected by circumstances and setting (referred to as context).

Answer 20

Communication is Contextualized

Question 21

Communication has been and will always be a part of our lives. We should improve our communication skills to make interactions with others more meaningful.

Answer 21

Communication is Everywhere

Question 22

The process of communication starts with the sender encoding the idea and sending it to the receiver via a medium or channel until the receiver provides feedback to the sender. Communication goes in a cyclical way, therefore it never stops.

Answer 22

Communication is Continuous

Question 23

Messages must go in two (or more) directions; all parties receive confirmation that their message was received and understood. The transactional part is necessary for continuing bilateral communication. Communication is a transactional process because it goes through an ordered sequence of the process.

Answer 23

Communication is a Transaction

Question 24

Effective communication is attainable and deliberately acquired skill set - one that can be learned and practiced over time.

Answer 24

Communication is Learned

Question 25

“The art of communication is the language of leadership.”

Answer 25

James C. Humes

Question 26

According to ______, communication is sharing information between two or more individuals.

Answer 26

Susan M. Heathfield

Question 27

Effective communication requires all components of communication to interwork perfectly for “shared meaning”.

Answer 27

Communication is a Sharing of Meanings

Question 28

It is the what of any message; the facts and figures, the ideas and opinions that we transmit through e-mails, conversations, etc., anything that can be expressed in words

Answer 28

Content

Question 29

Is decoded based on the relationship level of meaning according to Dr. Susan Glaser

Answer 29

Content level of meaning

Question 30

Content and relational meaning are two important aspects in communication.

Answer 30

Communication has two Levels of Meaning: Content and Relational

Question 31

Pertains to the who of any interaction; defines, in large part, the nature of the relationship between the two of them

Answer 31

Relational communication

Question 32

A subset of interpersonal communication that focuses on the expression and interpretation of messages within close relationships; includes all types of messages and interactions

Answer 32

Relational meaning