Functions of Communication Flashcards
Means of the speaker to regulate or control the behavior of human beings
Regulation
A two-way process that helps people to understand each other, can either be verbal or non-verbal
Communication
Strategy of the speaker used to command his or her listener directly or indirectly
Regulation
Regulation can occur in the form of:
Imperatives, rhetorical questions
Questions not intended to get information but to influence human behavior
Rhetorical questions
When the speaker wants to make others aware of certain data, concepts, and processes - knowledge
Information
Usually comes in the form of statements of facts
Giving information
Giving information can be in the form of:
Declaratives, rhetorical questions
A question someone asks without expecting an answer
Rhetorical devices
Can come in the form of questions intended for getting information, commands, and even through statements
Getting information
Getting information can be in the form of:
Interrogatives, imperatives
Enables humans to get to know the world; enables them to process and structure what they learn about it
Information as a function of communication
Steps to avoid fake news:
Evaluate; Google it; Get news from news sources; Distinguish opinion from fact; Watch out for red flags
Factors to consider when evaluating:
Currency, Relevance, Authority, Accuracy, Purpose
The most familiar and primary reason why people communicate; allows people to be connected with one another
Social interaction
Developed and maintained by human beings through social interaction
Bonds, intimacy, relations, and association
The words usually used in social interaction are mostly informal terms and casually delivered.
Verbal cues
The tone is friendly, even teasing, and the bodily action is relaxed (social interaction).
Nonverbal cues
The most natural result of communication
Social interaction
Communication is always _____ and always involve ________.
social, interaction
To appeal to the listener’s feeling; used by the speaker for the purpose of moving another person to act; to move in the particular direction the speaker wants that person to move
Emotional expression
He famously noted that it is now widely accepted that people can reliably discriminate between six different classes o facial expression.
Paul Ekman
Six facial expressions:
HSASAD: Happy, sad, angry, surprised, afraid, disgust
This ability is said to transcend cultural or linguistic barriers; not culturally specific, even when taking account into social norms of emotional responses.
Emotional expression
Emotional expression is a language form most commonly expressed _____ through:
Non-verbally; gestures, facial expressions, other simple or energetic body movements
Emotional expression can be in the form of:
Interjections, exclamations
Characterized by the speaker and listener being respectful of each other’s culture as well as of their age, gender, social status, and religion (emotional expression)
Verbal cues
These include hand gestures, bodily action (including posture), vocal tone (paralanguage), and eye contact in emotional expression.
Nonverbal cues
Influencing or persuading people to move from where they are to a certain point; causing people to decide or act on something; can possibly change other’s behavior in positive and desirable way or sometimes the opposite
Motivation
Issues in motivation:
Influence people in a negative way; manipulate others to their advantage through the use of emotional appeal; taking advantage of those who are not highly educated
