Instructing with Confidence

Question 1

Beth is about to teach a technical class at a client’s site. The technical class requires the classroom be configured with multiple networks, servers, adn databases. Beth would like to have access to the training room a day before the class begins, but due to travel restrictions she can’t. Beth’s supervisor assures Beth that the room will be configured properly by the technician at the client’s site. Which one of the following is the best choice of action for Beth in this instance?

A. Beth should send detailed instructions to the client on how to configure the classroom.
B. Beth should call the client to make certain the room is configured properly by walking the client's technician through each step of the configuration process.
C. Beth should cancel the class and move it to a date when she can configure the classroom. 
D. Beth should create a configuration checklist to ensure the classroom is configured properly.

Answer 1

D.

Question 2

Beth is about to teach a technical class at a client’s site. The technical class requires the classroom be configured with multiple networks, servers, adn databases. Beth would like to have access to the training room a day before the class begins, but due to travel restrictions she can’t. Beth’s supervisor assures Beth that the room will be configured properly by the technician at the client’s site. Which choice is the best example fo mitigation with the client and of the risk that the classroom may not be configured properly?

A. Create a script to configure the classroom
B. Schedule a backup date for a replacement class
C. Communicate with the technician who's configuration the classroom
D. E-mail the supervisor and demand access to the training room

Answer 2

C

Question 3

You are teaching a technical class for a client, and you’d like to know some information about the people who’ll be attending your class. Why is it important for you to know who’ll be attending the class and their technical background before your class begins?

A. So you can identify and learners from a past class
B. So you can prepare to teach the learners
C. So you can identify learners who may be disruptive
D. So you can identify who the most important learners in the class are

Answer 3

B

Question 4

Jane is coaching Mike on how to prepare to teach a live class. She’s giving Mike some ideas on how to deal with stage fright. All of the following are examples of stage fright except for which one?

A. Fear of looking foolish in front of an audience
B. Nervous feeling before starting the class
C. Excessive sweating and stammering when when beginning the class
D. Feeling out of breath when speaking to an audience

Answer 4

B

Question 5

Most participants in a technical training have what type of assumption about the technical trainer before class begins?

A. The trainer won’t know the technology
B. The trainer will be boring
C. The trainer will be an expert
D. The trainer won’t be able to help me

Answer 5

C

Question 6

What term is assigned to an area of a whiteboard where questions that are not relevant are documented for future reference or consideration?

A. Question parking lot
B. Question warehouse
C. Question corner
D. Question and issues

Answer 6

A

Question 7

You are teaching a class to a large group of people on how best to implement a technology. You’ve noticed four or five people outside of your classroom door having a loud conversation that is disrupting the class. Which one of the following is the best method to handle this situation?

A. Open the door and ask the people to be quiet, as you're having a class
B. Tell the class to take a break, and let the people in the hallway know they are disrupting your class.
C. Talk louder in the classroom
D. Move next to the door, but continue to lecture so the people in the hallway will realize there is a class in session.

Answer 7

A

Question 8

Henry is about to teach a technical class, and he wants to engage the learners as soon as possible for the training event. Which one of the following activities can Henry do to make the learners feel welcome and engaged?

A. Greet the learners as they arrive for the training event
B. Put a welcome slide on the overhead screen
C. Make certain all of the course workbooks have been distributed
D. Ensure that the classroom is configured properly

Answer 8

A

Question 9

Which one of the following activities can show that you’re interested in what the person is saying and help build rapport in the technical classroom?

A. Introducing yourself as people enter the classroom
B. Making eye contact when people speak to you
C. Moving about the room as you lecture
D. Distributing books, pens and classroom supplies before learners arrive for class

Answer 9

B

Question 10

RIck is teaching a technical class, and he’d like to get all of the learners involved in the classroom conversation. All of the following are good to say to get other learners involved in the conversation except for which one?

A. Tell me more about…
B. I’m glad you brought that up because…
C. Who else would like to add a comment on this…
D. That’s not a good solution because…

Answer 10

D.

Question 11

Janet is teaching a class for her organization. In the class she asks a question about how the technology works. Janet then follows up with another question: “Why do you thing that is?” for the student that answered. What problem can happen when Janet asks a question using the word “why”?

A. There’s no problem - this is a good practice, as people need to know why
B. The learner may not know why their answer was correct
C. Janet may appear foolish because she may not know why and is actually seeking help
D. The learner may feel defensive about their answer

Answer 11

D

Question 12

Jon has asked a question in the class that’s long, elaborate, and full of technical jargon. You suspect the question is actually to show off his technical prowess. There are many responses you can offer to Jon in this situation. WHich one is the least effective as used by a technical trainer?

A. Show Jon all the reasons why hsi question is flawed.
B. Answer Jon’s question quickly and precisely, and then move on with class
C. Tell Jon you appreciate his thoughtful question, but you don’t have the time to answer the question now, but maybe later
D. Ask Jon to keep his questions to a more concise format for time’s sake

Answer 12

A

Question 13

A person in your class is asking you long, detailed questions that aren’t really related to the course material. You suspect the reason is they are using the question time as a tactic to delay returning to work. Which one of the following approaches is the best course of action in this scenario?

A. Answer their questions fully and completely, as you don’t really know why someone is asking the question.
B. Ask the person to keep their questions relevant to the course content.
C. Show the person how their question is flawed
D. Remind the class that questions are a tool, not an excuse to waste time.

Answer 13

B.

Question 14

A learner asks a question in your technical class. What’s the first thing you should do?

A. Answer the question as quickly and efficiently as possible
B. Write the question down for reference later
C. Repeat the question for everyone to hear
D. Ask why the learner wants to know the information

Answer 14

C.

Question 15

Which one of the following questions should a technical trainer never ask?

A. Did I answer your question?
B. Do you understand the demonstration?
C. Can you hear me there in the back?
D. What’s your favorite thing about this technology?

Answer 15

A.

Question 16

Jennifer is teaching a new technical class for her organization. One of the participants in the class has asked Jennifer a detailed question that Jennifer doesn’t know the answer to. What’s the best response Jennifer can give?

A. That question isn’t relevant to this course
B. That question is good and we’ll be covering it later today.
C. I don’t know the answer to your question, but I can find out.
D. I don’t know

Answer 16

C.

Question 17

You are teaching a technical class, and Martin adds a comment after every statement people in the room make. THis is causing many people in the room to be weary of contributing as they don’t want to hear what Martin ahs to add to their comments or questions. How should you manage this situation?

A. Ask Martin to be quiet
B. Tell the class that everyone should contribute before Martin contributes again.
C. Privately ask Martin to let other people contribute without adding comments
D. As Martin to leave the class

Answer 17

C.

Question 18

Mary is teaching a technical class for her organization. Two participants in the class, Steve and Sam, are having a side conversation that is distracting the other learners in the classroom. Which one of the following is the first response that Mary should use to stop the distracting chatter?

A. Mary should ask the class as a whole to keep side conversations to breaks, as they are distracting to other participants.
B. Mary should ask Sam and Steve what they are discussing.
C. Mary should tell Sam and Steve that their conversation is interrupting the class.
D. Mary should privately tell Sam and Steve to stop their chatter.

Answer 18

A.

Question 19

Ned is teaching a class for his organization. During a group conversation Amanda begins talking about her personal life and the issue she’s experiencing. Which one of the following could Ned say to bring the conversation back on track?

A. Ned shouldn’t acknowledge the personal issues, as this is out of the scope of the class.
B. How is this relevant to the subject matter in this course.
C. Who cares about your issues and drama?
D. Why are you introducing this topic during the class.

Answer 19

B.

Question 20

Donald is teaching a technical class for his organization. Donald has years of experience in the technology and is regarded as one of the top trainers on the subject matter. One of the students, Jim, is becoming rude and irate with Donald about the technology, Donald’s competence, and how stupid he thinks the training is. Which is the best response for Donald in this scenario?

A. Tell Jim to calm down
B. Explain to Jim how he's wrong
C. Ignore Jim and continue with the class
D. Ask Jim to leave the class

Answer 20

D.