Evaluating Instructor and Course Performance

Question 1

You are the technical trainer for your organization, and you’re working with your supervisor on a better method to collect participant evaluations. You’d like the method to be quick, easy to compile, anonymous, and consistent across all classes. Which method would you recommend to your supervisor?

A. Paper-based evaluations will work the best.
B. E-based evaluations will work the best, as learners can complete them from anywhere.
C. E-based evaluations will work the best, but learners must complete them as part of the class.
D. A blended approach of paper and electronic evaluations is the best approach.

Answer 1

C.

Question 2

You are creating an evaluation from using the Likert scale. In your scale you want participants to choose a positive or negative answer, so you’re removing all neutral options. This is called what type of answer?

A. Forced
B. Optional
C. Zero sum
D. Opt out

Answer 2

A.

Question 3

Beth is teaching a technical class for her organization. This class will last five days, and she has 12 participants in the class. At the end of the second day Beth distributes and evaluation to the participants to gauge their opinion and experience of the class so far. What type of an evaluation is Beth using?

A. Summative
B. Intermittent
C. Formative
D. Likert

Answer 3

C.

Question 4

What type of evaluation is offered at the end of most technical classes?

A. E-based evaluation
B. Formative
C. Summative
D. Comprehensive

Answer 4

C.

Question 5

Your organization would like to use the Kirkpatrick Evaluation Model. In this model there are four levels of evaluation. Which one of the following is not a level of evaluation?

A. Business results
B. Learner reaction
C. Technical utilization
D. Behavioral change

Answer 5

C.

Question 6

Which level of the Kirkpatrick Evaluation Model would include the cost savings as a result of training?

A. Level One
B. Level Two
C. Level Three
D. Level Four

Answer 6

D.

Question 7

Which level of the Kirkpatrick Evaluation Model would include the learner’s immediate reaction to the trainer’s expertise and performance?

A. Level One
B. Level Two
C. Level Three
D. Level Four

Answer 7

A.

Question 8

Your organization wants to see participants actually use properly the technology you’re taught. Which level of the Kirkpatrick Evaluation Model would include learners’ behavioral change?

A. Level One
B. Level Two
C. Level Three
D. Level Four

Answer 8

C.

Question 9

Robert has finished teaching a technical class for a new client. He has distributed an instructor evaluation for the participants in his class. What type of evaluation has Robert distributed?

A. Formative
B. Summative
C. Conclusive
D. Comprehensive

Answer 9

B.

Question 10

Frances has just finished her technical class and has distributed an evaluation for the class to complete. Frances tells the participants to write their name in the upper-left corner and to complete the evaluation in pencil. Frances then tells the class that she’ll wait in the hallway outside the classroom and the participants should hand her their evaluation as they leave. All of the following are mistakes that Frances has made in the evaluation process except for which one?

A. Names on the evaluation
B. Writing in pencil
C. Leaving the classroom
D. Handing the evaluation back to her

Answer 10

C.

Question 11

All of the following are reasons why instructor evaluations should be anonymous except for which one?

A. So that the learners may be frank and honest with their answers
B. So that the learners can answer the survey without fear of retribution
C. So that the learners are encouraged to highlight the negative events of the classroom
D. So that the instructor doesn’t know which learner made which remark

Answer 11

C.

Question 12

What is the danger of having a large number of questions on the end-of-class evaluation?

A. Learners may get confused as to which sections are important
B. Learners may get distracted from the learning objectives
C. Learners may choose which sections to answer and ignore others
D. Learners may rush through the evaluation without giving honest answers

Answer 12

D.

Question 13

What term is given to each line-item statement in a Likert scale evaluation?

A. Likert item
B. Query item
C. Interrogative item
D. Question item

Answer 13

A.

Question 14

Ted is reviewing his end-of-class evaluations for a class he recently finished. One of the participants made the comment that the class was enjoyable, but the instructor paced too much, stood in front of the presentation, and the room was too cool for comfort. What type of evaluation could Ted have used to prevent these problems in the classroom?

A. Summative
B. Formative
C. Intermittent
D. Comfort

Answer 14

B.

Question 15

At the end of a class what two learning stakeholders should review the instructor evaluations?

A. The instructor and the instructor’s supervisor
B. The instructor and the learners
C. The learners and the instructor’s supervisor
D. The learners and their supervisors

Answer 15

A.

Question 16

All of the following statements regarding e-based evaluations are accurate except for which one?

A. E-based evaluations allow organizations to capture data directly from classroom participants
B. E-based evaluations ensure better quantitative scores than paper-based evaluations
C. E-based evaluations help organizations track instructor performance.
D. E-based evaluations can allow organizations to track learner evaluations among classes.

Answer 16

B.

Question 17

Beth is allowing leaners to complete the e-based evaluation for her classroom performance as an instructor outside the classroom. What risk does this present?

A. The learners may forget how well the class actually went
B. The learners may forget to compile or forgo completing the e-based evaluation
C. The learners may ask someone else to compile the evaluation for them
D. The learners may rush through the evaluation rather than completing it throughtfully

Answer 17

B.

Question 18

An instructor and her manager are discussing the benefits of using e-based evaluations over paper-based evaluations. Which one of the following is the most compelling reason to use e-based evaluations?

A. Learners are not anonymous with e-based evaluations
B. Trainer reviews are generally more favorable with e-based evaluations than with paper-based evaluations
C. Trainer reviews are generally less favorable with e-based evaluations than with paper-based evaluations
D. Learners are more inclined to add comments and narratives about their classroom experience with e-based evaluations than paper-based evaluations

Answer 18

D.

Question 19

What is the goal of using instructor evaluations at the end of a class?

A. To help the instructor become better
B. To review the success of the class
C. To determine the cost effectiveness of the training
D. To help other trainers learn from the instructor's mistakes

Answer 19

A.

Question 20

You are teaching a technical class for your organization. During the class one of the participants hands you a note that informs you another participant in the class is making noises that are distracting the learners. Which one of the following methods would be the best approach to assess the problem for the class?

A. Assessment evaluation
B. Formative evaluation
C. Summative evaluation
D. Comprehensive evaluation

Answer 20

B.