information management

Question 1

Written SOPs ensures?

Answer 1

consistency
accuracy
quality

Question 2

• state the laboratory and institutional policy for the guidance of those working in the laboratory.
• Should reflect the philosophy and overall goals of the organization.
• Should be dated and approved by the laboratory director

Answer 2

policy manual

Question 3

To select symbols with which to compose a message

Answer 3

encode

Question 4

determines how the user will interact with the system

Answer 4

user interface

Question 5

Requests for laboratory tests to be performed can be entered through clients located in the nursing units or remote primary care practitioner’s office

Answer 5

request entry

Question 6

The tangible formulation of an idea to be sent to a receiver

Answer 6

message

Question 7

Cost per billable test calculations, test volume, turnaround time, employee hours, workload data, etc

Answer 7

management reports

Question 8

a document that describes the quality management system of an organization (ISO 15189)

Answer 8

quality manual

Question 9

“Organizational interaction depends on communications” by (?)

Answer 9

hicks

Question 10

the process by which information is exchanged and understoodby two or more people, usually with the intent to motivate or influence behavior

Answer 10

communication

Question 11

“The nature and used of communications in excellent companies are remarkable” by (?)

Answer 11

peters and waterman

Question 12

contain written step-by-step instructions that laboratory staff should meticulously follow when performing a procedure.

Answer 12

standard operating procedures (SOPs)

Question 13

• computer network of hardware and software for receiving, processing, and storing laboratory data and information.
• It can interface with laboratory instruments to transfer data into patient records, evaluate quality control data, and store preventive maintenance records.
• can interface with an HIS, pathology information system, and other information systems

Answer 13

laboratory information system (LIS)

Question 14

• there is only one official version
• never finished—it is always being improved
• it should be read, understood and accepted by everyone
• it should be written in clear, easily understood language
• the quality manual should be dated and signed by the management

Answer 14

quality manual

Question 15

the major product of the laboratory

Answer 15

information

Question 16

To translate the symbols used in a message for the purposeof interpreting its meaning

Answer 16

decode

Question 17

• need to be easily retrieved or accessed
• contain information that is permanent, and does not require updating

Answer 17

records

Question 18

is responsible for all laboratory reports

Answer 18

laboratory head

Question 19

One of the 12 essential elements of the quality system

Answer 19

documents and records

Question 20

a plan used by the laboratory for the dissemination of information

Answer 20

management communication strategy

Question 21

are the collected information produced by the laboratory in the process of performing and reporting a laboratory test. (WHO)

Answer 21

records

Question 22

can provide reports on turnaround time, documentation of critical result reporting, and corrected reports

Answer 22

quality assurance

Question 23

• are laboratory information, either written by hand or computerprinted.
• They are permanent, and are not revised or modified.

Answer 23

records

Question 24

The carrier of a communication

Answer 24

channel

Question 25

purpose

• clearly communicate information
• serve as a framework for meeting quality system requirements
• convey managerial commitment to the quality system

Answer 25

quality manual

Question 26

a critical skill that laboratorians need to ensure effective delivery of laboratory services

Answer 26

effective communication

Question 27

provide written information about policies, processes and procedures (WHO)

Answer 27

documents

Question 28

“The First executive functions is to develop and maintain a system of communication” by (?)

Answer 28

chester barnard

Question 29

• communicate information to all persons who need it
• need to be updated or maintained
• must be changed when a policy, process or procedure changes;
• establish formats for recording and reporting information by the use of standardized forms—once the forms are used to record information, they become records

Answer 29

documents

Question 30

a system that incorporates all the processes needed for effectively managing data—both incoming and outgoing patient information.

Answer 30

information management

Question 31

(?) need to ensure that the laboratory has an effective information management system in place in order to achieve accessibility, accuracy, timeliness, security, confidentiality and privacy of patient information.

Answer 31

laboratory directors

Question 32

A response by the receiver to the sender’s communication.

Answer 32

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