change management

Question 1

influence the internal organizational culture

Answer 1

cultural changes

Question 2

• an outcome-oriented change management method that aims to limit resistance to organizational change.
• Created by Jeffrey Hiatt, the founder of Prosci

Answer 2

prosci’s ADKAR model

Question 3

kurt lewin’s three-stage model

• plan the change
• communicate the change
• train people in new new skills and behaviors
• implement the change

Answer 3

changing

Question 4

who created the prosci’s ADKAR model?

Answer 4

jeffrey hiatt

Question 5

• a series of tools, techniques and processes aimed at successfully effecting change
• These tools and techniques can be implemented in a variety of contexts, but often they support the application of other initiatives

Answer 5

change management

Question 6

organizations are driven to (?) in-order to respond to the many pressures they encounter from their environment

Answer 6

change

Question 7

is inevitable and pervasive.

Answer 7

change

Question 8

occur when the business direction, in relation to its vision, mission, and philosophy, is altered

Answer 8

strategic changes

Question 9

• Efforts intended to give an organization the capacity to change itself in order to exploit market opportunities
• Adoption and use of new technologies
• Development of new products/ technologies and the changing of existing one’s
• are a core competence

Answer 9

technological capabilities

Question 10

kurt lewin’s three-stage model

• diagnose problems or opportunities
• recognize need for change
• motivate people to change

Answer 10

unfreezing

Question 11

• Proposed by the universally recognized founder of social psychology in the 1950s.
• Highly relevant today and often used as the basis for many change management strategies.

Answer 11

kurt lewin’s three-stage model

Question 12

can influence the way dynamic business tasks are led, including the computerization of a particular business segment

Answer 12

operational changes

Question 13

(?) describes common tools and techniques that a change management practitioner might use during a change initiative

Answer 13

downey

Question 14

kurt lewin’s three-stage model

• reward people for new values and behaviors
• celebrate success
• integrate changes into normal way of doing things

Answer 14

refreezing

Question 15

• Changing organizational design (Culture and structure)
• Changing strategy
• Changes that permeate entire organization

Answer 15

organizational capabilities

Question 16

• Transferring resources to the functions where the most value can be created in response to environmental change
• An organization can improve the value that its functions create by changing its structure, culture, and technology

Answer 16

functional resources

Question 17

• Investment in training and development
• Socializing employees into the organizational culture
• Changing organizational norms and
  values to motivate a multicultural and diverse workforce
• Promotion and reward systems
• Changing the composition of the top-management team

Answer 17

human resources

Question 18

occur primarily due to political reasons of varying types

Answer 18

political changes

Question 19

• Developed by Harvard Business School’s John Kotter
• Focuses on efficient and effective change management in a competitive world

Answer 19

kotter’s 8-step model of change