Influences on operational objectives

Question 1

Internal influences

Answer 1

Corporate objectives - For example Growth
Finance - Budget
Marketing - Branding
Human Resources - Skill level of staff etc

Question 2

external influences

Answer 2

PESTLE
Competition

Question 3

What are some economic influences (external)

Answer 3

Economic influences: Consumer confidence, economic outlook (if it’s expected that consumers will be spending more next year, then the operations department will look at raising the capacity, so that the organisation can meet the demand)

Question 4

What are some social influences (external)

Answer 4

Social: Ethical considerations - manufacturing abroad

Question 5

What are some technological influences (external)

Answer 5

Technological: Internet / e - commerce / stock management / integrated stock management, automation

Question 6

What are some legal influences (external)

Answer 6

Quality & safety
Environmental - Level of waste
Competitors - Benchmarking (When you see what your competitors are doing, and you try to match that), Innovation, research and design.