Influence: Technology Flashcards
Technologies used in administration of operations
Use of planning technologies e.g. Gantt chart, critical path analysis, Material requirement panning, and other shelling and sequencing tools
Use of office technologies such as computers, scanners. Mollie phones, hand-held organisers
Use of software such as word processing, graphic packages, multimedia programs
What is technology?
Technology may be defined as the design, construction and/ or application of innovative devices, methods and machinery upon operations processes. In this way, technology can be seen to be both a range of devices as well as a range of enabling processes and applications.
Technology (as any influence) can have either a positive and/ or a negative influence over a business. Technology, when invented, usually begins as an external influence, but once utilised within the business can then become an internal influence.
Technologies can be applied to, and integrated with, the range of processes that characterise the operations function in business.
(External influence and can act as a threat if there are the advances in tech that the business doesn’t capitalise on. Alternatively, can act as an opportunity if the business enhances innovates to enhance their operation process)
Technologies used in the range of operations processes?
The use of large machines in manufacturing plants such as those typical of assembly line production
The use of robotics in highly sophisticated production process requiring great precision
Use of computer aided design, computer aided manufacture, computer aided manufacturing technologies
What is the Messina case study?
Leading edge technology including:
A chocolate machine - imported and shipped from Italy and installed at Messina HQ in Marrickville (Sydney), this beast was custom designed for us to make all of our white, milk, dark and nut blended chocolate from scratch. We import cocoa butter and cocoa mass from Ecuador which is mixed with sugar, milk and nuts
Mobile Payments - through a partnership with Australian fintech start-up and SaaS business LOKE, Messina is introducing a new method of payment through an app. It includes a loyalty point system which enables customers to claim free gelato, merchandise, and unique experiences
Digital signage and chrome data bases across the stores - video content to showcase products and chances customers experience
