Image restoration

Question 1

Simple Denial

Answer 1

Claim you didn’t do it

Question 2

Shift the blame

Answer 2

Switch it to someone else

Question 3

Provocation

Answer 3

Scapegoating, a reaction to what someone else did

Question 4

Defeasibility

Answer 4

Don’t know or didn’t have enough information

Question 5

Accident

Answer 5

Not my fault, it was because of something else.

Question 6

Good intention

Answer 6

Thought the act would help

Question 7

bolstering

Answer 7

Tell the good that we have done to reduce the bad

Question 8

minimization

Answer 8

It wasn’t that bad, it was a mountain out of a mole hill

Question 9

differentiation

Answer 9

Distinguish act from an alternate worse act

Question 10

Transcendence

Answer 10

place the act in a different context

Question 11

Attack the accuser

Answer 11

Co-accuse, attacking your accuser’s credibility.

Question 12

Compensation

Answer 12

Offer payment to make them go away

Question 13

Corrective action

Answer 13

Try to restore to original state, glue the lamp back together

Question 14

Mortification

Answer 14

You are very sorry and want to make it all better.