Chapter 5 Flashcards

1
Q

What are the five main conflict styles?

A

Integrative, avoiding, obliging, compromising, and dominating

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2
Q

What is rhetorical sensitivity?

A

The ability to adjust your conflict style to fit the situation

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3
Q

What is the Principle of Error?

A

is the opposite of rhetorical sensitivity, unconscious change

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4
Q

What are the differences between threats, warnings, and promises?

A

Threats and warnings are negative. Threats have power warnings don’t. Promises are positive and control the outcome.

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5
Q

What are verbal aggressiveness and verbal abuse?

A

Forms of communication violence

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6
Q

What is Bullying?

A

Is ongoing persistent badgering, harassment, and psychological terrorizing that demoralizes, dehumanizes, and isolates those targeted.

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