Chapter 5 Flashcards
What are the five main conflict styles?
Integrative, avoiding, obliging, compromising, and dominating
What is rhetorical sensitivity?
The ability to adjust your conflict style to fit the situation
What is the Principle of Error?
is the opposite of rhetorical sensitivity, unconscious change
What are the differences between threats, warnings, and promises?
Threats and warnings are negative. Threats have power warnings don’t. Promises are positive and control the outcome.
What are verbal aggressiveness and verbal abuse?
Forms of communication violence
What is Bullying?
Is ongoing persistent badgering, harassment, and psychological terrorizing that demoralizes, dehumanizes, and isolates those targeted.