Chapter 5 Flashcards
1
Q
What are the five main conflict styles?
A
Integrative, avoiding, obliging, compromising, and dominating
2
Q
What is rhetorical sensitivity?
A
The ability to adjust your conflict style to fit the situation
3
Q
What is the Principle of Error?
A
is the opposite of rhetorical sensitivity, unconscious change
4
Q
What are the differences between threats, warnings, and promises?
A
Threats and warnings are negative. Threats have power warnings don’t. Promises are positive and control the outcome.
5
Q
What are verbal aggressiveness and verbal abuse?
A
Forms of communication violence
6
Q
What is Bullying?
A
Is ongoing persistent badgering, harassment, and psychological terrorizing that demoralizes, dehumanizes, and isolates those targeted.
