Chapter 1 Flashcards
1
Q
5 elements of conflict
A
- expressed struggle
- between interdependent parties
- Who perceive incompatible goals
- Scarce resources
- Interference achieving goals
2
Q
Creating defensive climate
A
Evaluation - descriptive Control - problem solving Strategy - spontaneity Neutrality - empathy Certainty- provisionalism
3
Q
Creating a supportive climate
A
support neutralizes defensiveness
4
Q
Escalatory Spirals
A
Playing off of one another, building back and forth, getting worse and worse until it is out of control