Chapter 1

Question 1

5 elements of conflict

Answer 1

1. expressed struggle
2. between interdependent parties
3. Who perceive incompatible goals
4. Scarce resources
5. Interference achieving goals

Question 2

Creating defensive climate

Answer 2

Evaluation - descriptive
Control - problem solving
Strategy - spontaneity 
Neutrality - empathy
Certainty- provisionalism

Question 3

Creating a supportive climate

Answer 3

support neutralizes defensiveness

Question 4

Escalatory Spirals

Answer 4

Playing off of one another, building back and forth, getting worse and worse until it is out of control