Human Resources Flashcards
What are the three major areas of human resource management in meeting planning?
Recruitment of staff and volunteers, training of staff and volunteers, and Management of workforce relations
What is the minimum number of providers you should have for an RFP?
Develop RFP’s for specific services for at least three providers
One of the most important tips for acquiring staff and volunteers?
Develop accurate job descriptions
What are potential sources for recruitment?
Job posting on industry websites, local media/advertising, word of mouth, executive search firms, etc.
What are some tips to remember about hiring?
Do background checks (depending on job description and responsibility), consider population demographics, remember that volunteers have different motivation than employees, keep the process fair by developing a ranking grid/system to evaluate candidates, when interviewing ask same question of all candidates and base questions on job criteria, use behavioral questions, and create a timeline for the selection process
What is Orientation?
Orientation is typically the first thing new recruits participate in, and should be a two-way process. Pointing out one’s location relative to the surroundings: co-workers, event attendees, suppliers, clients, customers, and other important groups
What is Training?
Training focuses on acquiring skills and improving one’s capacity to perform a job.
Important details to include in orientation?
Mission statement, values, goals, and objectives; how the meeting fits into overall organizational goals/objectives; job descriptions; applicable legislation; workplace health and safety procedures; organizational structure and procedures; available equipment and tools.
Important information to collect during orientation?
Emergency contact info, accessibility or personal needs they may want to discuss, current knowledge and skills, aspirations for training and project work, and administrative information for compensation and benefits.
Important considerations for training?
How much time do you have for training? What is the culture of your audience?
What are the two types of feedback that should be provided?
Coaching and formal structure evaluations, including annual reviews.
Some tips for conflict resolution and avoidance:
Model and affirm respectful communication, acknowledgement of the problem and attempt to clearly define it, acknowledge the validity of feelings that resulted from the problem and move quickly to focus on the facts of the situation, involve conflicting parties in suggesting possible solutions, and agree to a solution.
Ways to recognize your workers:
Public acknowledgement of contributions, certificate of accomplishment, handwritten letter or thank you card, eligibility for an incentive prize, complimentary registration for the event, etc.
Aspect of diversity to consider:
gender, age, languages, ethnicity, race, sexual orientation, physical ability, technological ability, learning styles
