Hubs, gateways, travel agents and operators (Learning Aim B)

Question 1

What is a niche market?

Answer 1

A smaller specialist market.

Question 2

What is a fanchise?

Answer 2

When a business wants to buy another business’s products or services under their name

Question 3

What is meant by commission?

Answer 3

The amount of money paid to an agent for every sale they make.

Question 4

What is a VISA?

Answer 4

A travel document that gives permission for a traveller to enter or stay in a country for a certain amount of time.

Question 5

What is meant by a transfer?

Answer 5

The transport provided in a package holiday from the airport to accommodation and back.

Question 6

What is an excursion?

Answer 6

A short trip taken as a leisure activity.

Question 7

Self-service check in desk

Answer 7

Used at airports, international railway stations and hotels.

Question 8

What is a global distribution system (GDS):

Answer 8

System used by travel industry to sell flights, hotels, travel services.

Question 9

What is meant by local factor?

Answer 9

A measure of airline performance. Shows % of seats filled. High load factors are good.

Question 10

What is dynamic packaging?

Answer 10

Where customers put together their own package (that is likely protected by law) from different flight and accommodation options.

Question 11

What is a principle?

Answer 11

An operator who creates the product to sell – airlines, hotels, ferry operators, visitor attractions.

Question 12

What is the ATOL scheme?

Answer 12

Bond scheme that protects customers when buying package involving air travel in event of travel company failure.

Question 13

What is the DMO (Destination Management Organization)?

Answer 13

Promotes tourism in a specific destination.

Question 14

What is meant by a multiple?

Answer 14

A large nationwide chain of travel agents. E.g., TUI

Question 15

What is meant by a miniple?

Answer 15

Small chains that are often located in a particular region.

Question 16

What is meant by independent?

Answer 16

Often small, family-owned or partnerships. Likely to be found in smaller towns where rents are cheaper.

Question 17

What is the package holiday directive?

Answer 17

Sets new definitions and laws for selling to protect the customer

Question 18

What are distribution channels?

Answer 18

Ways in which businesses and organizations get products to customers. This can be either direct or through another organization.

Question 19

Hotels

Answer 19

Can be independent or part of a chain, a type of catered accommodation. Range from budget to luxury. Services and facilities vary on quality of hotel. Cater for both leisure and business customers. For example, Travelodge and Hilton.

Question 20

Ski-chalets

Answer 20

Specialised for skiing holidays. Can come services and unserviced. Owned by locals who clean and provide catering. Is catered accommodation.

Question 21

Youth hostels

Answer 21

Very basic shared rooms. Cater for those on a lower budget. Many in Britain owned by the Youth Hostel Association (YHA). Is catered accommodation

Question 22

What is self-catered accommodation?

Answer 22

All cleaning and cooking done by the customers. They include cabins, static caravans, towed caravans apartments, yurts (posh tents), teepees, cottages, AirBNB, tents, canal boats etc.

Question 23

Visitor attractions

Answer 23

Important for domestic and inbound tourism. Purposes are education, leisure, recreation and entertainment.

Question 24

Examples of visitor attactions.

Answer 24

Purpose-built attractions: Museums, galleries and national parks etc
Historical/heritage attractions: Stonehenge, Tower of London and Hadrian’s Wall etc
Sporting/special events: British Grand Prix, World Cup and Music Festivals etc

Question 25

What is meant by binaural and haptic?

Answer 25

Binaural is the use of multiple microphones to create 3D sound effects. Haptic is relating to sense of touch.