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HRO Skills > HRO Skills > Flashcards

HRO Skills Flashcards

1
Q

How many HRO skills are their?

A

15

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2
Q

What are the 2 types of HRO Skills and how many are their of each?

A

Relationship 5, Reliability 10

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3
Q

You should give more than you get.

A

Give 5:1 Feedback

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4
Q

Everyone needs to put their egos aside for this.

A

Offer and Accept Cross Checks

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5
Q

Something is not right with what is going on.

A

Stop the Line “I need Clarity”
ARCC - ASK-REQUEST-COMMUNICATE YOUR CONCERN-CHAIN OF COMMUNICATION

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6
Q

Be sure that you know what you need to succeed.

A

Question and Confirm

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7
Q

Did I hear you correctly?

A

Ask Clarifying Questions

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8
Q

Knowing policies and procedures

A

Know why and comply with continuous use and reference use documents

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9
Q

What 3 HRO skills require us to speak up and partner for safety? Why type of skills are these?

A

Stop the Line “I need clarity” ARCC - ASK-REFERENCE-COMUNICATE YOUR CONCERN - CHAIN OF COMMUNICATION
Offer and accept cross checks
Give 5:1 feedback
Reliability skills

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10
Q

What 2 HRO skills focus on critical thinking and having a questioning attitude? What type of skills are these?

A

Ask Clarifying Questions
Question and Confirm
Reliability Skills

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11
Q

What one skill is focused on understand the WHY and Using/Adhering to Standard Work? What type of skill is it?

A

Know why and comply with Continuous Use and Reference Use Documents
Reliability Skills

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12
Q

What 3 HRO skills are to help us communicate clearly and ensure we understand what we head when handing off important information. What type of skills are these?

A

3 Way repeat backs/read back
phonemic/numeric clarification
Structured Problem Communication Using SBAR - SITUATION-BACKGROUND-ASSESSMENT-RECOMNEDATION
Reliability Skills

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13
Q

What 1 HRO skill helps us focus our attention on the task in order to prevent “face slap moments?” What type of skill is this?

A

Self-Check using STAR STOP-THINK-ACT-REVIEW
Reliability Skill

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14
Q

What 5 HRO skills are to be used when meeting new patients? What type of skill are they?

A

Offer and smile and friendly greeting
Introduce the team and explain their roles
Actively listen and respond with empathy
Assume everyone is acting with the best intentions
Encourage others to ask questions and give answers
Relationship Skills

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15
Q

What are the 5 relationship skills?

A

Offer and smile and friendly greeting
Introduce the team and explain their roles
Actively listen and respond with empathy
Assume everyone is acting with the best intentions
Encourage others to ask questions and give answers

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16
Q

What are the 10 Reliability Skills?

A

Stop the Line “I need clarity” ARCC - ASK-REFERENCE-COMUNICATE YOUR CONCERN - CHAIN OF COMMUNICATION
Offer and accept cross checks
Give 5:1 feedback

Ask Clarifying Questions
Question and Confirm

Know why and comply with Continuous Use and Reference Use Documents

3 Way repeat backs/read back
phonemic/numeric clarification
Structured Problem Communication Using SBAR - SITUATION-BACKGROUND-ASSESSMENT-RECOMNEDATION

Self-Check using STAR STOP-THINK-ACT-REVIEW

17
Q

How many groups of Reliability skills are there and how many skills reside in each?

A

5 groups
3, 3, 2, 1, 1

18
Q

What skill might I use to describe and solve a problem?

A

Structured Problem Communication using SBAR SITUATION-BACKGROUND-ASSESSMENT-RECOMENDATION

19
Q

Use this skill to be sure that you have been heard correctly.

A

phonemic/numeric clarification

20
Q

This skill is a bit repetitive.

A

3 Way repeat backs/read back

21
Q

A way in which you can make sure for yourself that you are doing something correctly.

A

Self-Check using STAR STOP-THINK-ACT-REVIEW

22
Q

Present positivity when you great clients and staff.

A

Offer and smile and friendly greeting

23
Q

Make sure that everyone knows each other

A

Introduce the team and explain their roles

24
Q

Pay attention when people are speaking

A

Actively listen and respond with empathy

25
Q

Take a positive outlook on people

A

Assume everyone is acting with the best intentions

26
Q

You are not the only one with all of the answers

A

Encourage others to ask questions and give answers

HRO Skills (9 decks)

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