HRM Flashcards

1
Q

roles of HRM

A
  • recruitment
  • induction
  • retention
  • appraisals
  • absenteeism
  • dismissal
  • redundancuea
  • training and development
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2
Q

internal factors that influence human resource planning

A
  • size of the organisation
  • strategic direction of the organisation
  • organisational structure
  • finances
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3
Q

external factors to human resource planning

A
  • demographic change
  • changes in labour mobility
    (occupational & geographical)
  • immigration
  • flexi time
  • gig economy
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4
Q

reasons for resistance to change

A
  • self interest (self above others)
  • low tolerance (ppl like stability)
  • misinformation and misunderstandings (misconceptions)
  • interpretation of circumstances (the employees and employers might disagree on the rationale of a certain change)
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5
Q

strategies for reducing change resistance

A
  1. education and communication
  2. participation and involvement
  3. facilitation and support
  4. negotiation and agreement (“carrot” approach hakies chuj zgadzasz sie albo wypierdalasz)
  5. manipulation and co- option (bringing the representative of those resisting change into the change process to give these key influential ppl in ghe negotiatoon process but rlly its done to convert fhe representatove so they convienve those resisting chwnge)
  6. explicit and implicit coercion (“stick” approach, last resource, czyli zgadzasz wie albo wypierdalasz gowniarzu)
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6
Q

organizational structure

A

shows interrelationships and hierarchal arrangements within the company

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7
Q

delegation

A

a manager entrusts and empowers a subordinate with the power to successfully complete a particular task, project or role

passing control and authority but holding the subordinates accountable for everything

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8
Q

span of control

A

how many workers are directly accountable to a particular manager

(how many ppl report to a certain silly guy)

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9
Q

wide span of control

A

the manager has responsibility for many subordinates

workers have a greater degree of independance

can help reduce costs

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10
Q

favtors that impact whether the business has a wide or narrow span of control

A
  1. employee competencies
    (skills)
  2. managerial competencies (attitudes and beliefs of the managers)
  3. the business context
    (nature of the organisation and the markets in which it operates w sensie the size of tbe organisation np whether its big or small and all)
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11
Q

levels of hierarchy

A

number of layers of formal authority, represented in an organizational chart

shows where workers fit within the firm

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12
Q

a tall structure // vertical structure

A

a large number of levels of hierarchy

narrow span of control

many ppl between the top and the bottom

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13
Q

beaurocracy

A

administrative system within an organisation

formal policies and procedures

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14
Q

flat structure // horizontal structure

A

few levels or layers in the organisational hierarchy
decentralised decision making
improved and speedier communication
not mamy promotional opportunities

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15
Q

chain of command

A

formal lines of authority in an organisation

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16
Q

centralisation

A

decision making is made by a small group of senior managers at the top of the organisational hierarchy

(in a tall organizational structure with a narrow span of control)

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17
Q

decentralisation

A

decision making authority is delegated through rather than from a central authoritative group

(in a flatter hierarchal structure)

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18
Q

delayering

A

removing one or more layers in a hierarchal structure
- to cut costs
- reduce beaurocratic inefficiencies

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19
Q

matrix structure

A

organising and assignining indivisuals to multiple roles so they ate placed in multiple reporting lines

promotes cross functional collaboration

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20
Q

project based organisation

A

flexible organisational structure based on specific needs of a project // business venturev

best for short term and temporary shit

each project is run by a project manager

allow firms ti be responsive to changes in market demand for goods and services

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21
Q

charles handys shamrock organisation

A

flexivle organisational structure

argued that organisations must adapt to changes in the business environment in order to survive and thrive

it has 3 components

  • professional core // core workers (full time super important experts)
  • contingent workforce // peripheral workers
    (temporary, part time staff)
  • outsourced vendors // outsourced workers
    (full time and carry out specific roles that are generlaly improstnt to any organisation but not pivotal (security))
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22
Q

scientific thinking // management

A

decision making and problem solving based on gathering necessary information and data and analysing it to make a rational well informed choice, objective

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23
Q

intuitive thinking // management

A

decision making and problem solving based on ones own instinct and experience rather than empirical evidence and data, rather subjectuve

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24
Q

roles and functions of management

A

planning, organising, commanding, coordinating, controlling

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25
styles of leadership and management
1. autocratic 2. paternalictic 3. democratic 4. Laissez - faire 5. Situational
27
paternalistic
managers acr like parents- do what they believe is best dor their employees troche tez takie auticratic wle raczej chill i caring
28
democratic
they like discussing and involve employees in decision making
29
laissez faire
“leave alone” prefer to have little to no involvement in day to day work or their employees they hwve a reaponsibility to do everything tjeir own way yada yada
30
situational
different situations require different management management styles so yku need to change it regarding the situation
31
factors influencing managenent styles
- the tasks being performed - the subordinates - organizationak culture - the manager themselves - time constraints
32
taylors scientific management theory of motivation
MONEY MONEY MONEY
33
maslows hierarchy of needs
1. physiological 2. safety 3. love & belonging 4. esteem 5. self actualisation
34
herzberg’s two factor theory
- remove factors that cause dissatisfaction (hygiene factors// maintenance factors // job dissatisfiers) [policies, condition of employment, job security, supervision] - motivators // growth factors cos tam helping people meet their psychological needs czyli jakies recognition reaponsibilities opportunities [achievemnt, challenging work, personal growth]
35
mclellands acquired needs theory
sa 3 types of extrinsic needs ktore musza byx satisfied to boost morale of an individual 1) achievement (moderate risk takers, tasks, personal success, like responsibility) 2) power (like to influence the behaviour of others, strong willed) 3) affiliation (chca byx dobzi soxialnie miev gajnych ziomkow)
36
deci & ryan self - determination theory
persons ability to think and act independantky self deyermination autonomous (intrinistic) and controlled (extrinistix) 1) autonony (self sufficuebt ti direct and have vontrol in our lives) czyli ze you can decide for uourself 2) conpetence (calacity and confidence to learn and grow) 3) relatedness (connections to ppl)
37
38
labour turnover
amount of ppl who leave an organisation expressed as a percentage of the workforce per time period (usually 1 year)
39
how ro calculate labour tirnover rate
employees who leave ——————————— * 100 average size of workforce
40
appraisal // performance review // performance appraisal
assessing the employees performance and effectiveness
41
formative appraisal
regular and continual basis for workers to become more efficient and improve
42
summarive appraisal
conducted periodically, at the end of a major task // project sums up how the worker perfirmer to hpld them accountable for all aspects of their work
43
360 degree feedback
feedback from a wide range of ppl who work with or interact with the appraisee
44
self appraisal
you reflect upin yoirself amd all you do and all
45
1. job analysis
examining what a particular job involves to determine ghe roles, tasks, duties, responsibilities and skills required to do their jobs
46
2. job description
a document containing particulars of a job, such as job tittle and other duties that lets potential candidates know whats expected of them
47
3. person specification
a document that contains details of the attributed and qualities of the ifeal person for a particular job based on job analysis and job description outlines the profile of the best candidate needed to fill a job position ensure greater objwctivity in the selection process
48
4. job evaluation
assessment of the value of a job in relation to other jobs in the organisation so that the remuneration and other rewards can be deyermined in an objective way
49
5. job advertismenta
formal communications after job analysis announcing the vacant post
50
6. shortlisting
after the advert goes out candidates apply for the vacant post using any combination of an application form SELECFING TE MOST SUITABLE APPLICANTS AMD INVITING THEM FOR AN INTERVIEW
51
7. interviews
czyki no job interview
52
8. selection
interviewers select the most suitable candidate
53
9. background checks and recerenves
cos tam criminal records
54
10. job offer
dostajesz job offer
55
10 steps of recruitment
1. job analysis 2. job description 3. person specification 4. job evaluation 5. job advertisment 6. shortlisting 7. interviews 8. selection 9. background checks and references 10. job offer
56
internal recruitment
hiring people from within the vompany to fill a vacant post, relocating to different branches ir promoting
57
charles handys “gods of mamagement”
zeus - power culture (driven by results, centralised) apollo- role culture (clear policies and hierarchies, clearly defined roles and responsibility everyone operates within clear rules and guidelines, beaurocratic) athena - task culture (teams of experts are empowered to complete a task czy project czy cos, strategic, teamwork) dionysus- person culture ppl believe themselves and their skills to be above the organisation, business values each person as an expert and relies on their expertise)
58
collective bargaining
negotiation of working conditions and pay between employer and the employees or their representatives
59
work - to - rule
all employees folllow all rules
60
strike action
protest they refuse to work
61
conciliation
using a mediator to help facilitate negotiations the mediator meets eavh party independantly
62
arbitrayion
extension of conciliation, using an independent arbitrator who decides
63
external recruitment
hiring people from outside the organisation to fill vacant posts
64
65
autocratic // authoritarian
strict management where the managera make all the decisions and control everyone and everything