HR Competencies - Global & Cultural Effectiveness

Question 1

Global & Cultural Effectiveness

Answer 1

consider the perspectives and background of all parties, to interact with others in a global context and to promote a diverse and inclusive workplace.

Question 2

Operating in a diverse workplace

Answer 2

openness & tolerance when working w/ people from different cultural traditions.

Question 3

Operating in a global environment

Answer 3

Effectively managing globally influenced workplace requirements to achieve organizational goals.

Question 4

Advocating for a diverse & inclusive workplace

Answer 4

designing, implementing & promoting organizational policies and practices to ensure diversity & inclusion in the workplace.

Question 5

Global Mindset

Answer 5

Ability to adopt perspectives that’s inclusive of diverse cultures and viewpoints.

Question 6

Culture

Answer 6

set of shared beliefs, social norms, and material traits of a large group.

Question 7

Implicit Culture

Answer 7

a group’s core beliefs. ex: culture where it is believed one parent should stay at home to raise child.

Question 8

Explicit Culture

Answer 8

Norms, values, artifacts, and products of a group. ex: a companies mission statement gives insight into its values.

Question 9

Cultural Intelligence

Answer 9

The capacity to recognize, interpret, and behaviorally adapt to multicultural situations and context. 3 Aspects:

Cognitive: Ability to learn about a culture
Motivational: willingness to embrace different cultures
Behavioral: Adaptability to new cultures

Question 10

Culture Theory ‘ Edward Hall-Low/High Context’

Answer 10

High: a statements meaning includes the verbal message and the nonverbals and historic content attached to the statement (what you say is what you mean). *Complex, long standing relationships, rich history.

Low: a statements meaning is encoded in its words only (what you say is not what you mean). *relationships have less history, don’t share common database of experience.

High: Latin America, China, Japan
Low: US, Canada, UK

Question 11

Civil Law

Answer 11

Based on written, codified rules. Approved by legislative bodies. The most common written form of laws.

Question 12

Common Law

Answer 12

Based on precedent. Law challenged and then changes.

Question 13

Religious Law

Answer 13

Based on religious beliefs. From religious law.

Question 14

Levels of Law

Answer 14

1. National: laws enacted by the highest or federal legislative bodies of a country to apply across the entire nation.
2. Subnational: examples are municipalities, states, provinces.
3. Extraterritorial: laws that extend the power of a country’s laws over its citizens outside that country’s sovereign national boundaries.
4. Regional/Supranational: binding agreements among nations.
5. International: both the relationship between nations and the treatment of individuals within national boundaries.

Question 15

Rule of Law

Answer 15

No individual is beyond the reach of the law

Question 16

Due Process

Answer 16

Legal proceedings strictly according to established principles and procedures , laid down to ensure a fair trial for every accused.

Question 17

Jurisdiction

Answer 17

The right of a legal or political agency to exercise its authority over a person, subject matter, or territory.

Question 18

Characteristics of a Global Mindset

Answer 18

1. They drive for the bigger/broader picture
2. They accept contradictions
3. They trust the process to solve problems
4. They value multicultural teamwork
5. They view change as opportunity
6. They are open to new ideas
7. They are inclusive

Question 19

Benefits of a Global Mindset

Answer 19

1. Compliant approach to policies
2. Smooth coordination of functional activities
3. Faster rollout of new products
4. Rapid sharing of best practices
5. More proactive
6. More alert to new entrants
7. Open to diversity

Question 20

Acquiring a Global Mindset

Answer 20

1. Appropriate knowledge, skills, and understanding
2. Desire and motivation on the part of the EE to change
3. Support from systems and management

Question 21

The 4 T’s

Answer 21

Travel
Teams
Transfer
Training

Question 22

Skills needed for Global HR

Answer 22

1. Develop strategic view of the orgz
2. Develop a global orgz culture
3. Secure & grow a talent supply
4. Use & adapt HR technology
5. Develop meaningful metrics
6. Develop policies & practices to manage risk

Question 23

Middle Culture

Answer 23

Norms and Values (less immediately obvious, country rules, company’s mission statement)

Question 24

Culture Theory ‘Gert Hofstede-Dimensions of Culture’

Answer 24

Six Dimensions:

1. Power distance-distribution of power
2. Individualism/Collectivism-perception of being part of a group
3. Uncertainty avoidance-tolerance of ambiguity
4. Masculine/feminine-traditional gender characters
5. Long/short term-long is traditions, short sees potential for change
6. Indulgence-gratification of desires

Question 25

Culture Theory ‘Trompenaars & Turner-Cultural Dilemmas’

Answer 25

7 Dilemmas:

1. Universal/particular-relationship vs rules
2. Individual/communitarian-individual vs group
3. Neutral/affective-how ppl express emotion
4. Specific/diffuse-how far ppl get involved
5. Achieved/ascribed-source of merit/personal accomplishment (view of status)
6. Sequential-how ppl manage time
7. Internal/external-how ppl relate to their environment

Question 26

Obstacles to Cross-Cultural Understanding ‘Ethnocentrism or Parochialism’

Answer 26

Our way is the best way and we are really not interested in other ways of reaching a goal.

Question 27

Obstacles to Cross-Cultural Understanding ‘Cultural Stereotypes’

Answer 27

Certain words are used to describe cultural value dimensions and characteristics, these words should not be judgmental or contain negative connotations

Question 28

Obstacles to Cross-Cultural Understanding ‘Cultural Determinism’

Answer 28

“The culture made me do it”. This perspective absolves individuals of any responsibility for their actions.

Question 29

Obstacles to Cross-Cultural Understanding ‘Cultural Relativism’

Answer 29

Because cultures vary so widely and greatly, everything is relative.

Question 30

Conflict of Laws

Answer 30

When the laws of two or more jurisdictions with ties to a lawsuit differ and in which the outcome of the case may depend on which jurisdiction’s laws are applied.

Question 31

Forum or Jurisdiction Shopping

Answer 31

When plaintiffs seek to bring their suit in a jurisdiction more likely to be sympathetic to their claims.