HR Competencies - Communication Flashcards
Communication
Deliver concise and informative communications, to listen and address concerns of others, and to transfer and translate information from one level or unit of the organization to another.
Delivering messages
Develop and deliver to a variety of audiences communications that are clear, persuasive, and appropriate to the topic and situation.
Exchanging organizational information
effectively translating and communicating messages among organizational level of units.
Listening
Understanding information provided by others.
Understanding your audience
- Who is your audience
- What do they expect to hear
- What do they want to hear
- What do they fear
Construct the message
Identify desired outcomes
Determine the benefit to the audience
Identify key message
Collect supporting evidence
Delivery of Message
Delivery Mediums
Delivery Platforms
Feedback Options
Active Listening
Giving the person talking your full attention. Listening instead of thinking about a response.
Projecting Credibility
Having a reputation of being trustworthy & knowledgeable.
Effective Presence
How you speak and how you present yourself.
Noise
Something that interferes the message like: credibility of speaker, baby crying, perception, confusion, non verbal’s.
