How to win friends and influence people Flashcards
How to get someone to like you?
By being genuinely interested in them
What is the most important word people want to hear?
Their name
What 3 C’s should be avoided when conversing?
Criticizing
Condemning
Complaining
What strategy can be used to avoid arguments?
Seeing the other persons perspective
What should you always encourage people to do?
Talk about themselves
How to diffuse tension?
Humor and rapport
How to make someone do something?
Give them honest and sincere appreciation
How to use unconscious coersion?
arouse in the other person an eager want
How to broaden someone’s horizons?
Talk in terms of the other persons interests
What words should never be used in conversation?
“You’re wrong”
What to be done immediately if you are wrong?
Admit it quickly and empathetically
How to increase probability of someone agreeing to your point?
Get them to say yes twice, immediately
What should be encouraged while in conversation?
The other person to talk
What strategy to be used in order to call attention to the other persons mistakes?
Indirection
What strategy to be used, rather than threatening?
Let the other person save face