How to win friends and influence people Flashcards

1
Q

How to get someone to like you?

A

By being genuinely interested in them

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2
Q

What is the most important word people want to hear?

A

Their name

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3
Q

What 3 C’s should be avoided when conversing?

A

Criticizing
Condemning
Complaining

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4
Q

What strategy can be used to avoid arguments?

A

Seeing the other persons perspective

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5
Q

What should you always encourage people to do?

A

Talk about themselves

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6
Q

How to diffuse tension?

A

Humor and rapport

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7
Q

How to make someone do something?

A

Give them honest and sincere appreciation

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8
Q

How to use unconscious coersion?

A

arouse in the other person an eager want

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9
Q

How to broaden someone’s horizons?

A

Talk in terms of the other persons interests

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10
Q

What words should never be used in conversation?

A

“You’re wrong”

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11
Q

What to be done immediately if you are wrong?

A

Admit it quickly and empathetically

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12
Q

How to increase probability of someone agreeing to your point?

A

Get them to say yes twice, immediately

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13
Q

What should be encouraged while in conversation?

A

The other person to talk

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14
Q

What strategy to be used in order to call attention to the other persons mistakes?

A

Indirection

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15
Q

What strategy to be used, rather than threatening?

A

Let the other person save face

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16
Q

What is a better solution than giving direct orders?

A

Ask questions

17
Q

How to empower someone in a team scenario?

A

Let them believe the idea was theirs

18
Q

How to make someone feel comfortable?

A

By smiling genuinely

19
Q

What is the only way to get the best in an argument?

A

Avoid it

20
Q

What would should never be used during conversion?

A

But