How to have a happy career 1

Question 1

what to do if things arent going accoring to plan?

Answer 1

1. Don’t immediately catastrophize
2. Name how you’re feeling
3. Reframe the situation
4. Course correct and redirect

Question 2

Manage overthinking:

Answer 2

1. Challenge your thoughts
2. Find a distraction
3. Look at the bigger picture
4. Recognize automatic negative thoughts (ANTs)- knee-jerk negative thoughts
   usually involving fear or anger
5. Brain dump – notice ANTs and evaluate – find alternative thoughts
6. Practice self compassion – let it go and stop beating yourself up
7. Embrace fears – Research shows that accepting negative thoughts and fears
   can help improve psychological health. Look for small opportunities where
   you can confront situations you worry about.
8. Ask for help

Question 3

what to do in a workplace conflict?

Answer 3

1. Is it the person being difficult or is it the situation?
2. Address the issue with the co-worker
3. Leave the discussion and take notes

If it happens again:

4. Address it with the boss/manager
5. Decide whether to stay or go

Question 4

how to build relationships to get new clients

Answer 4

When you have the opportunity to serve a client, build the relationship
 The power of using someone’s name
> Being/sounding familiar
> Showing interest

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 Using connection
> Remembering something about them or their pet/animal
> Showing interest in them/find common ground

Question 5

What are the three most important factors when choosing a veterinarian or veterinary hospital?

Answer 5

1. interested in pets well-being
2. services are reasonably rpiced
3. excellent medical knowledge

Question 6

During an annual physical exam, what 3 things do you want your veterinarian to discuss with you about your pet(s)?

> filtered for dog owners

Answer 6

1. vaccine info
2. age related changes
3. dental / oral health

Question 7

During an annual physical exam, what 3 things do you want your veterinarian to discuss with you about your pet(s)?

> filtered for cat owners

Answer 7

1. age related changes
2. vaccine info
3. dental / oral health

Question 8

The 3 C’s of building trust:

Answer 8

 Competence – know the job and communicate
clearly
 Character – essential ingredients are loyalty,
duty, respect, honour, integrity
 Caring – clear and heartfelt commitment to
doing the right thing

Question 9

how do you build loyalty

Answer 9

Know your clients and patients
 Find out their needs/wants
 Keep notes on likes/dislikes
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Seek feedback
 It’s okay to find out if there was something you could have done differently or improve
 If you don’t know, you can’t fix it
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Show appreciation
 Saying “thank you”

Question 10

5 things you need to do if you need clients

Answer 10

 Take advantage of face-to-face interactions
 Market yourself
 Interested in pet’s well-being
 Build the relationship, trust (3 C’s) and loyalty  Put yourself in the shoes of EACH client