HOTEL MANAGEMENT 1 Flashcards
Rating and classifications hotel
price, location, type of service
Reasons for classification systems hotel
Inform customers, standardized listing, instrument marketing&promotion, evaluation tool,
Organizational chart
Schematic representation of relationships within an organization - should be reviewed and revised yearly
Organization chart: Dotted line
High degree of cooperation and communication not a direct reporting relationship
Organization chart: Solid line
Direct-line accountability
Different divisions
- Rooms divisions
- F&B
- Sales and Marketing
- Accounting
- Engineering/maintanance
- Security/loss prevention
- Human Resources
- Others (Retail outlets, recreation, casino, wellness)
Sales and marketing - tasks, goals and research (name 6)
Tasks small hotel:
-GM fulfills al S&M roles
Tasks large hotel:
- Sales
- Revenue management
- Convention
- Services
- Advertising
- PR
Goal: To promote the sale of the hotel products and services
Researches: The marketplace, competing products, guest needs and expectations, future demand
Accounting tasks (name 6)
Monitors financial acitivities of the property:
-Paying outstanding invoices, distributing unpaid statements, collecting amounts owed, processing payroll, accumulating operating data, compiling financial reports, making bank deposits, securing cash loans
Proactively advise and guide a hotel to increase profitability
Credit manager
Works with groups and events for billing arrangements
Engineering / Maintanance responsibilities (3)
- Maintaining the property’s structure and grounds as well as its electrical and mechanical equipment
- Swimming pool sanitation, parking lot cleanliness, fountain operations and operation of safety equipment
- Housekeeping + Engineering department = operations department
Security and loss prevention (name 6)
Law enforement, fire and EMS (emergency medical services) for a hotel, guest safety, loss prevention, security and safety of equipment, keys, safety procedures (first aid), identification procedures
Human resources (name 6)
Employment (external recruiting and internal reassignment, training, employee relations (quality assurance), benefits, administration (employee policies), labor relations and safety
Examples of other outlets
Retail outlet, recreation, casino, wellness
