Handling People Flashcards

You may prefer our related Brainscape-certified flashcards:
1
Q

Do prisoners think they are wrong?

A

No. 99% of people don’t criticise themselves, no matter how wrong.

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2
Q

Why is criticism futile?

A
  • Puts a person on defensive, making him strive to justify himself
  • wounds their precious pride
  • Hurts their server of importance
  • arouses resentment
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3
Q

Did animals learn better through complimenting the right or criticism of the wrong?

A

Learn more rapidly from rewarding good behaviour

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4
Q

How will the person we are trying to correct and condemn likely react?

A

They will justify themselves and condemn Us in return.

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5
Q

When dealing with people, what type of creatures are we dealing with?

A

Creatures of emotion, bristling with prejudices, and motivated by pride and vanity

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6
Q

What was Benjamin Franklin‘s secret for success?

A

“I will speak ill of no man and speak all the good I know if everybody.”

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7
Q

A true man shows character and self control by…. (bonus for the quote)

A

Being understanding and forgiving

“A great man shows his greatness by the way he treats little men”

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8
Q

What is the only way I can get others to do something?

A

Make them want to do it. Talk about what they want and show them how to get it.

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9
Q

The deepest urge in humanity is “the desire to be great”. People go insane trying to find this from other people. What can I do about this?

A

If some people are so hungry for a feeling of importance that they go insane trying to get it…

Imagine the miracle achievable by giving honest appreciation to them.

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10
Q

There’s nothing else that kills the ambitions of a person than…

A

Criticism from superiors

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11
Q

Flattery will do more harm than good. What’s the dif b/w flattery and appreciation?

A

Flattery = insincere. Cheap praise. Telling the other person what one thinks of himself

Appreciation = sincere. Praise coming from the heart

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12
Q

How can I arouse the other person in eager?

A

Get the other person’s point of view and see things from that angle as well as my own.

If I was… what would I want?

Be enthusiastic about it!

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13
Q

In convos, don’t state what I want…

A

State how I can help them and focus on THEIR wants. Make it a Win:Win

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