HAM Udemy 3

Question 1

Which tier of the capability blueprint focuses on achieving best-in-class?

Answer 1

Strategic conformance

Question 2

When sourcing a requested item from a supplier using the catalog task form to create a purchase order, the catalog item must be available in:

Answer 2

Vendor Catalog

Question 3

Stock rules have automatic restocking actions that occur through a daily scheduled job. What plugin must be activated in order to configure and use the scheduled job?

Answer 3

Procurement

Question 4

What prevents two asset managers from transferring the same asset at the same time?

Answer 4

A business rule

Question 5

A blind inventory audit is typically initiated via which interface?

Answer 5

Now Agent Mobile app

Question 6

In order for a hardware model to be fully normalized rather than partially normalized, what field is required in the hardware model record?

Answer 6

Model number

Question 7

What plugin helps alleviate inconsistencies in company names?

Answer 7

Normalization Data Services

Question 8

What are types of assets? (Choose four.)

Answer 8

Software entitlement
Hardware
Consumable
Facility

Question 9

A component is considered a configuration item (CI) as opposed to an IT asset when you want to:

Answer 9

Track its relationship information

Question 10

When opted-in to the Hardware Asset Management Content Service, how often is updated content downloaded to the customer instance from ServiceNow?

Answer 10

Weekly

Question 11

What requirements must be met in order for a consumable asset to be consumed? (Choose three.)

Answer 11

Quantity > 0
Substate is Available
State is In stock

Question 12

Which of the following are considered original costs as opposed to operational expenses? (Choose three.)

Answer 12

Warranty costs
Delivery costs
Purchase price or lease cost

Question 13

The current value of an asset (original cost less the depreciated amount) is known as:

Answer 13

Residual value

Question 14

To utilize the contract rate cards features, which plugin is required to be activated?

Answer 14

Cost Management

Question 15

Which tab on the Hardware Asset Dashboard enables tracking asset models with missing purchase details?

Answer 15

Asset Health

Question 16

Since trustworthy data is key to good asset management practices, where would you look to determine the number of days until next Content Service download will occur?

Answer 16

Asset > Hardware Asset Dashboard

Question 17

What information would you find on the Procurement tab of the Hardware Asset dashboard? (Choose two.)

Answer 17

Hardware expenditure by vendor
Requests that require sourcing

Question 18

Which of these automatic restocking actions are available in baseline? (Choose two.)

Answer 18

Create a task assigned to the stock room manage to create a purchase order
Create a transfer order to restock from another stockroom

Question 19

Classes are represented as tables in the ServiceNow database. Which is the base asset class?

Answer 19

alm_asset

Question 20

What critical information should be tracked for your contracts? (Choose two.)

Answer 20

What each contract costs
What assets each contract covers

Question 21

When should you retire an IT asset?

Answer 21

At any point that it is recommended by your company-defined policies and procedures

Question 22

Describe the structure of a Transfer Order.

Answer 22

Transfer Order > Transfer Order Line > Transfer Order Task

Question 23

Assets can be moved between stockrooms by using:

Answer 23

Transfer orders

Question 24

During an inventory audit, what happens if you accidentally scan the same asset twice?

Answer 24

HAM automatically removes duplicates

Question 25

A contract can be canceled when the State is what?

Answer 25

Active

Question 26

What happens to the consumable’s asset record after it has been consumed?

Answer 26

The record remains in the system for reporting purposes only

Question 27

What role is required to use the Hardware Model Normalization Overview dashboard?

Answer 27

asset

Question 28

As part of the hardware model normalization process, the Content Library automatically populates your inventory with what non-discoverable asset metadata?

Answer 28

Manufacturer lifecycle dates

Question 29

Normalization status is the level of normalization match based on what characteristics? (Choose three.)

Answer 29

Model name
Model number
Manufacturer

Question 30

You have just created a new hardware model record for a group of laptops you purchased. When does normalization first run to normalize the record?

Answer 30

When you save the hardware model record

Question 31

When selected on the model category form, what feature prevents the automatic creation of an asset?

Answer 31

Enforce CI Verification

Question 32

An asset record tracks which data that is NOT part of configuration management? (Choose three.)

Answer 32

Lifecycle data
Contractual data
Financial data

Question 33

What are the Normalization statuses? (Choose six.)

Answer 33

Manufacturer Normalized
Match Not Found
Partially Normalized
Normalized
Manually Normalized
New

Question 34

By default, what Quick links are available on the Hardware asset overview view? (Choose three.)

Answer 34

Transfer orders
Asset requests
Model normalization

Question 35

Which of an organization’s assets are managed using stockrooms?

Answer 35

All available stock, consumable or not

Question 36

Hardware models may not be fully normalized until updated content is downloaded from the Hardware Model Normalization Content Service. How do you determine if the content has been downloaded?

Answer 36

Review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard

Question 37

Which three attributes from a hardware model record are used for setting the normalized display name during hardware model normalization?

Answer 37

Name, Manufacturer, Model number

Question 38

Why may users request loaner assets even when the requested asset is not available in the local stockroom?

Answer 38

The wait-listed loaner asset requests provide visibility to the demand for loaner orders.

Question 39

What are the main purposes of transfer order line tasks? (Choose two.)

Answer 39

To help track service levels and the time frame needed to complete a transfer order

To move transfer order lines from one stage to another

Question 40

When working in conjunction with a Field Service Management (FSM) change task, what feature removes the need to manually update the asset record associated to the task?

Answer 40

Asset task

Question 41

What are the five valid phases of the Now Create methodology?

Answer 41

Initiate, plan, execute, deliver, close

Question 42

What is tracked throughout the life of an asset? (Choose three.)

Answer 42

Financial data
Contractual data
Lifecycle data

Question 43

After installing the Hardware Asset Management (HAM) plugin, how do you update it when new versions become available?

Answer 43

On your instance, filter on application updates, then click Update

Question 44

When creating a stock rule that replenishes from a vendor, what is primary requirement for the warehouse stockroom? (Choose two.)

Answer 44

The stockroom manager must have a valid email address

The stockroom must have an assigned manager

Question 45

Which mobile app can users leverage to view the assets assigned to them and create incidents to report issues with their devices?

Answer 45

Now Mobile app

Question 46

Which view displays metrics to the user to indicate when they are due for a refresh based on the scheduled retirement of their assets?

Answer 46

My Assets

Question 47

What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three.)

Answer 47

Hardware asset order

Hardware bulk stock order

Hardware Disposal

Question 48

Which catalog facilitates the ability to source from existing stock?

Answer 48

Service Catalog