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CIS - HAM 01 > CIS HAM Quizlet 1 > Flashcards

CIS HAM Quizlet 1 Flashcards

1
Q

Management of Configuration Items

A

ITSM

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2
Q

may or may not be an asset;
managed from an operational perspective

A

Configuration Item

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3
Q

Primarily a data repository, used to
store information describing configuration items

A

CMDB

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4
Q

The sequence of stages that an information technology asset
goes though during the time span of its ownership

A

Asset lifecycle

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5
Q

Software component that provides specific features and functionalities

A

Plugin

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6
Q

What does an organization need to know in order to mitigate risk
and optimize cost?

A

Hardware assets they have
Where they are
Who uses them
How they are used
How they are configured
What they cost
What value they deliver

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7
Q

Name a few everyday risks for enterprises without ITAM

A

Wasted resources,
limited visibility,
inaccurate inventory,
lack of accountability and fulfillment
service delays

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8
Q

Anything that is capable of being owned or controlled to produce
value and has a positive economic value

A

asset

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9
Q

A [blank] may or may not have financial values assigned it; however it does NOT have any depreciation linked to it

A

CI

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10
Q

A component should be considered an Asset when

A

You want to manage its procurement, inventory, license and contract information, monetary value, and service status etc.

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11
Q

Name 4 assets that are CIs and vice versa?

A

Servers, Workstations/Desktops
Network HW/Appliances
SAN
Enterprise/Local storage devices

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12
Q

Set of business practices that join financial, contractual, procurement, and inventory functions to support the lifecycle management and strategic decision making for assets in an IT environment

A

ITAM

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13
Q

Successful ITAM programs encompass the following 3 things
within their practices

A

People, Process, and Technology

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14
Q

Delivers value by meeting a need or fulfilling a demand but minimizes exposure to underlying costs and risks associated with
delivery

A

IT Service

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15
Q

Centered around the technology, support, and maintenance activities that must occur to operate and maintain the technology

A

IT Services

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16
Q

Concept that involves the configuration and delivery of IT services
to users

A

IT Service Management

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17
Q

What are 4 goals of IT Asset Management?

A

Improve productivity, financial reporting, cost optimization, decision support

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18
Q

Where does IT Asset Management fit?

A

Good ITAM sits where ITSM, ITBM, and GRC converge

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19
Q

What are the steps in an assets lifecycle?

A

Request, Procure, Receive, Stock (Deploy, Monitor, Support,
MAC), Dispose

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20
Q

Identifies the policies and procedures used through the rest of an
Assets lifecycle

A

Governance

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21
Q

Handles all aspects related to the purchase and receipt of assets

A

Fulfillment

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22
Q

Activity to know what you have and remain compliant

A

Audit

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23
Q

Brings all other aspects back together to provide financial details
throughout an assets lifecycle

A

IT Financial Management

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24
Q

4 tier process - determine what your organization needs and build
this in the order you need them

A

Capability Blueprint

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25
What are the 4 tiers of the Capability Blueprint?
Tier 1 - Trustworthy data Tier 2 - Practical management Tier 3 - Operational integration Tier 4 - Strategic conformance `
26
Blueprint tier that deals with knowing what you have so you can manage it
Tier 1 - Trustworthy data
27
Blueprint tier that deals with improving management controls and driving immediate benefit
Tier 2 - Practical management
28
Blueprint tier that deals with improving efficiency and effectiveness through integrations with other areas
Tier 3 - Operational integration
29
Blueprint tier that deals with achieving best in class status
Tier 4 - Strategic conformance
30
Create and manage stock information, edit stock rules, stockrooms and stock types
Inventory Management
31
Manage fixed assets, depreciation, and distribution costs, work with expense lines and rate cards, handle expense allocations
Financial Management
32
Create, edit, renew/extend and deactivate/delete contracts
Contract Management
33
Manage models and their critical processes that ensure good data for procurement and finance, manage model categories
Model Management
34
Manage vendor costs, vendor SLAs, related contracts
Vendor Management
35
Manage hardware and consumable assets in combination with inventory, financial, contract, model, and vendor management
Hardware Asset Management
36
Hardware Asset Management
Software Asset Management
37
Manage databases, domain names, image libraries and fonts
Data Asset Management
38
Not specifically an asset discipline, but critical to asset management governance
Enterprise architecture/platform administration
39
Not specifically and asset discipline, but works closely with asset management
Configuration management
40
Help you avoid some of the pitfalls you may encounter when implementing asset management
best practices
41
ITAM best practice around undocumented processes diving process inconsistencies and lack of repeatability
Define and document process
42
ITAM best practice around knowing what you have in order to make informed decisions
Create a baseline
43
ITAM best practice around figuring out where asset management practices and processes can be improved
Identify opportunities
44
ITAM best practice around not trying to do everyone at once and making a plan to implement over time
Staged approach
45
ITAM best practice around determining the most important and beneficial projects to complete first
Prioritize
46
ITAM best practice around asset management not being meaningful when done in isolation
Involve business units
47
ITAM best practice around value ensuring future support
Communicate value
48
ITAM best practice around determining where you are, where you want to be, a plan to get there, and a way to stay there
Define a continual service improvement plan
49
ServiceNow provided option for assisting you with planning and implementing any ServiceNow project, including IT asset management
Now Create
50
When did Now Create first launch?
Knowledge 2020
51
ServiceNows methodology of leading practices to support an optimal ServiceNow project execution; delivery outcomes faster and with less risk
Now Create
52
Elements found with Now Create
Project methodologies, assets, and project-related templates
53
Collection of methodologies and assets within Now Create
Success pack
54
Designed to deliver a specific, successful project outcome, like an ITAM implementation
A success pack
55
Everyone involved in the scope and delivery of a ServiceNow Project can benefit from this...
Now Create Methodology
56
What are 3 benefits of using the Now Create methodology?
1. Guidance and insights minimizing risk and increasing quality 2. Resources improvement speed while reducing effort 3. An experience making work, work better
57
What format does the HAM Professional success pack follow?
Hybrid waterfall, 5 project phases, agile scrum development
58
Name the 5 Phases of the HAM
Professional Success pack Initiate, Plan, Execute, Deliver, Close
59
What is included in the HAM Professional Initiate phase?
Initial project planning, benefits, case alignment and kickoff
60
What is included in the HAM Professional Plan phase?
Requirements definition, design and later phase planning
61
What is included in the HAM Professional Execute phase?
Solution build and testing; includes sprint planning, go-live transition, and data migration ETLs, UAT planning , and Change enablement communications
62
What is included in the HAM Professional Deliver phase?
User testing (UAT) and go-live
63
What is included in the HAM Professional Close phase?
Review of benefits and project closedown
64
User and value centric record that's puts the users and not the system as the target of the interest
User Story
65
Record that does not deal with a User's needs but rather with an overall system need
Technical Story
66
What is an implementation timeline dependent on?
Configuration complexity
67
What is included in the IT Asset Management product?
Asset & model records Stockrooms Transfer Orders Purchase Orders Contracts Mobile asset receiving Mobile My Assets
68
What is included in the Hardware Asset Management product (Paris)?
Hardware model normalization Hardware content library for normalization Hardware manufacturer lifecycle dates Hardware disposal order Hardware asset order Bulk stock order Automated asset tasks Asset Inventor audit Hardware asset dashboard
69
What is included in the Software Asset Management Professional product?
Reporting/PA Advanced, automation reconciliation Complete content library for normalization Normalization engine License harvesting Software usage optimization Actionable reconciliation results Software blacklisting O365 & Adobe subscription management Publisher pack
70
ServiceNow IT Service Management feature that integrates the physical, technological, contractual, and financial aspects of IT assets
Asset Management plugin
71
Application, new in Paris, that's a separate, licensable application, that upon activate, provides advanced workflow, automation, and mobile capabilities to maintain your IT assets
Hardware Asset Management (HAM)
72
Application that systematically tracks, evaluates, and manages software licenses, compliance and optimization.
Software Asset Management (SAM)
73
Requires a separate subscription and must be activated by ServiceNow personnel
SAM Professional
74
Hardware Asset Management (HAM) expands what existing application?
ITSM Asset Management
75
What plugins are active by default as part of the ITSM Asset Management application?
ITSM Asset Management Contract Management Depreciation Expense Line Fixed Asset My Assets
76
What plugins are inactive by default but could be activated to enhance the ITSM Asset Management application?
Hardware Asset Management (SN Store) Cost Management Data Certification Managed Documents Procurement
77
ServiceNow software components that provide specific features and functionalities
Plugins
78
In what 3 ways can plugins be activated?
Active by default, activated by an Admin, requested from ServiceNow
79
With what other 2 applications is the Asset Management plugin (com.snc_asset_management) activated?
IT Service Management and Customer Service Management
80
Name a few additional plugins that may enhance asset management...
Hardware Asset Management ITSM Software Asset Management Foundation Software Asset Management Professional Governance, Risk, and Compliance (GRC) Vendor Performance Field Service Management Performance Analytics

CIS - HAM 01 (5 decks)

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