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CIS - HAM 01 > CIS HAM Quizlet 1 > Flashcards

CIS HAM Quizlet 1 Flashcards

1
Q

Management of Configuration Items

A

ITSM

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2
Q

may or may not be an asset;
managed from an operational perspective

A

Configuration Item

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3
Q

Primarily a data repository, used to
store information describing configuration items

A

CMDB

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4
Q

The sequence of stages that an information technology asset
goes though during the time span of its ownership

A

Asset lifecycle

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5
Q

Software component that provides specific features and functionalities

A

Plugin

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6
Q

What does an organization need to know in order to mitigate risk
and optimize cost?

A

Hardware assets they have
Where they are
Who uses them
How they are used
How they are configured
What they cost
What value they deliver

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7
Q

Name a few everyday risks for enterprises without ITAM

A

Wasted resources,
limited visibility,
inaccurate inventory,
lack of accountability and fulfillment
service delays

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8
Q

Anything that is capable of being owned or controlled to produce
value and has a positive economic value

A

asset

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9
Q

A [blank] may or may not have financial values assigned it; however it does NOT have any depreciation linked to it

A

CI

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10
Q

A component should be considered an Asset when

A

You want to manage its procurement, inventory, license and contract information, monetary value, and service status etc.

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11
Q

Name 4 assets that are CIs and vice versa?

A

Servers, Workstations/Desktops
Network HW/Appliances
SAN
Enterprise/Local storage devices

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12
Q

Set of business practices that join financial, contractual, procurement, and inventory functions to support the lifecycle management and strategic decision making for assets in an IT environment

A

ITAM

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13
Q

Successful ITAM programs encompass the following 3 things
within their practices

A

People, Process, and Technology

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14
Q

Delivers value by meeting a need or fulfilling a demand but minimizes exposure to underlying costs and risks associated with
delivery

A

IT Service

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15
Q

Centered around the technology, support, and maintenance activities that must occur to operate and maintain the technology

A

IT Services

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16
Q

Concept that involves the configuration and delivery of IT services
to users

A

IT Service Management

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17
Q

What are 4 goals of IT Asset Management?

A

Improve productivity, financial reporting, cost optimization, decision support

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18
Q

Where does IT Asset Management fit?

A

Good ITAM sits where ITSM, ITBM, and GRC converge

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19
Q

What are the steps in an assets lifecycle?

A

Request, Procure, Receive, Stock (Deploy, Monitor, Support,
MAC), Dispose

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20
Q

Identifies the policies and procedures used through the rest of an
Assets lifecycle

A

Governance

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21
Q

Handles all aspects related to the purchase and receipt of assets

A

Fulfillment

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22
Q

Activity to know what you have and remain compliant

A

Audit

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23
Q

Brings all other aspects back together to provide financial details
throughout an assets lifecycle

A

IT Financial Management

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24
Q

4 tier process - determine what your organization needs and build
this in the order you need them

A

Capability Blueprint

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25
Q

What are the 4 tiers of the Capability Blueprint?

A

Tier 1 - Trustworthy data
Tier 2 - Practical management
Tier 3 - Operational integration
Tier 4 - Strategic conformance `

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26
Q

Blueprint tier that deals with knowing what you have so you can
manage it

A

Tier 1 - Trustworthy data

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27
Q

Blueprint tier that deals with improving management controls and
driving immediate benefit

A

Tier 2 - Practical management

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28
Q

Blueprint tier that deals with improving efficiency and effectiveness through integrations with other areas

A

Tier 3 - Operational integration

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29
Q

Blueprint tier that deals with achieving best in class status

A

Tier 4 - Strategic conformance

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30
Q

Create and manage stock information, edit stock rules, stockrooms and stock types

A

Inventory Management

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31
Q

Manage fixed assets, depreciation, and distribution costs, work
with expense lines and rate cards, handle expense allocations

A

Financial Management

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32
Q

Create, edit, renew/extend and deactivate/delete contracts

A

Contract Management

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33
Q

Manage models and their critical processes that ensure good data
for procurement and finance, manage model categories

A

Model Management

34
Q

Manage vendor costs, vendor SLAs, related contracts

A

Vendor Management

35
Q

Manage hardware and consumable assets in combination with
inventory, financial, contract, model, and vendor management

A

Hardware Asset Management

36
Q

Hardware Asset Management

A

Software Asset Management

37
Q

Manage databases, domain names, image libraries and fonts

A

Data Asset Management

38
Q

Not specifically an asset discipline, but critical to asset management governance

A

Enterprise architecture/platform administration

39
Q

Not specifically and asset discipline, but works closely with asset
management

A

Configuration management

40
Q

Help you avoid some of the pitfalls you may encounter when
implementing asset management

A

best practices

41
Q

ITAM best practice around undocumented processes diving
process inconsistencies and lack of repeatability

A

Define and document process

42
Q

ITAM best practice around knowing what you have in order to
make informed decisions

A

Create a baseline

43
Q

ITAM best practice around figuring out where asset management
practices and processes can be improved

A

Identify opportunities

44
Q

ITAM best practice around not trying to do everyone at once and
making a plan to implement over time

A

Staged approach

45
Q

ITAM best practice around determining the most important and
beneficial projects to complete first

A

Prioritize

46
Q

ITAM best practice around asset management not being meaningful when done in isolation

A

Involve business units

47
Q

ITAM best practice around value ensuring future support

A

Communicate value

48
Q

ITAM best practice around determining where you are, where you
want to be, a plan to get there, and a way to stay there

A

Define a continual service improvement plan

49
Q

ServiceNow provided option for assisting you with planning and
implementing any ServiceNow project, including IT asset management

A

Now Create

50
Q

When did Now Create first launch?

A

Knowledge 2020

51
Q

ServiceNows methodology of leading practices to support an
optimal ServiceNow project execution; delivery outcomes faster
and with less risk

A

Now Create

52
Q

Elements found with Now Create

A

Project methodologies, assets, and project-related templates

53
Q

Collection of methodologies and assets within Now Create

A

Success pack

54
Q

Designed to deliver a specific, successful project outcome, like an
ITAM implementation

A

A success pack

55
Q

Everyone involved in the scope and delivery of a ServiceNow
Project can benefit from this…

A

Now Create Methodology

56
Q

What are 3 benefits of using the Now Create methodology?

A
  1. Guidance and insights minimizing risk and increasing quality
  2. Resources improvement speed while reducing effort
  3. An experience making work, work better
57
Q

What format does the HAM Professional success pack follow?

A

Hybrid waterfall, 5 project phases, agile scrum development

58
Q

Name the 5 Phases of the HAM

A

Professional Success pack Initiate, Plan, Execute, Deliver, Close

59
Q

What is included in the HAM Professional Initiate phase?

A

Initial project planning, benefits, case alignment and kickoff

60
Q

What is included in the HAM Professional Plan phase?

A

Requirements definition, design and later phase planning

61
Q

What is included in the HAM Professional Execute phase?

A

Solution build and testing; includes sprint planning, go-live transition, and data migration ETLs, UAT planning , and Change
enablement communications

62
Q

What is included in the HAM Professional Deliver phase?

A

User testing (UAT) and go-live

63
Q

What is included in the HAM Professional Close phase?

A

Review of benefits and project closedown

64
Q

User and value centric record that’s puts the users and not the
system as the target of the interest

A

User Story

65
Q

Record that does not deal with a User’s needs but rather with an
overall system need

A

Technical Story

66
Q

What is an implementation timeline dependent on?

A

Configuration complexity

67
Q

What is included in the IT Asset Management product?

A

Asset & model records
Stockrooms
Transfer Orders
Purchase Orders
Contracts
Mobile asset receiving
Mobile My Assets

68
Q

What is included in the Hardware Asset Management product
(Paris)?

A

Hardware model normalization
Hardware content library for normalization
Hardware manufacturer lifecycle dates
Hardware disposal order
Hardware asset order
Bulk stock order
Automated asset tasks
Asset Inventor audit
Hardware asset dashboard

69
Q

What is included in the Software Asset Management Professional
product?

A

Reporting/PA
Advanced, automation reconciliation
Complete content library for normalization
Normalization engine
License harvesting
Software usage optimization
Actionable reconciliation results
Software blacklisting
O365 & Adobe subscription management
Publisher pack

70
Q

ServiceNow IT Service Management feature that integrates the
physical, technological, contractual, and financial aspects of IT
assets

A

Asset Management plugin

71
Q

Application, new in Paris, that’s a separate, licensable application,
that upon activate, provides advanced workflow, automation, and
mobile capabilities to maintain your IT assets

A

Hardware Asset Management (HAM)

72
Q

Application that systematically tracks, evaluates, and manages
software licenses, compliance and optimization.

A

Software Asset Management (SAM)

73
Q

Requires a separate subscription and must be activated by ServiceNow personnel

A

SAM Professional

74
Q

Hardware Asset Management (HAM) expands what existing application?

A

ITSM Asset Management

75
Q

What plugins are active by default as part of the ITSM Asset
Management application?

A

ITSM Asset Management
Contract Management
Depreciation
Expense Line
Fixed Asset
My Assets

76
Q

What plugins are inactive by default but could be activated to
enhance the ITSM Asset Management application?

A

Hardware Asset Management (SN Store)
Cost Management
Data Certification
Managed Documents
Procurement

77
Q

ServiceNow software components that provide specific features
and functionalities

A

Plugins

78
Q

In what 3 ways can plugins be activated?

A

Active by default, activated by an Admin, requested from ServiceNow

79
Q

With what other 2 applications is the Asset Management plugin
(com.snc_asset_management) activated?

A

IT Service Management and Customer Service Management

80
Q

Name a few additional plugins that may enhance asset management…

A

Hardware Asset Management
ITSM Software Asset Management Foundation
Software Asset Management Professional
Governance, Risk, and Compliance (GRC)
Vendor Performance
Field Service Management
Performance Analytics

CIS - HAM 01 (5 decks)

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