CIS HAM Quizlet 2

Question 1

At a high level, what features come with the HAM paid subscription
application?

Answer 1

Normalization,
flows,
tasks,
audit [mobile],
dashboard

Question 2

Online marketplace for downloading and installing ServiceNow
applications

Answer 2

ServiceNow Store

Question 3

What is the ServiceNow store delivery model and does HAM fall
under that or not?

Answer 3

Customers can download and use updated versions of products
without having to wait for the next major release; HAM included

Question 4

Main way to interact with the applications and information in a

Answer 4

ServiceNow instance User interface (UI)

Question 5

Main components of the ServiceNow UI

Answer 5

Banner, Application Navigator, Content frame

Question 6

Several HAM modules are located in which other application
besides Hardware Asset Management?

Answer 6

Asset Application

Question 7

What is the asset output of a process relationship between Asset
management and Request?

Answer 7

Product hardware and consumable models to enable publication
in the Service Catalog

Question 8

What is the asset output of a process relationship between Asset
management and Content library curation?

Answer 8

Details from Discovery models and/or manufacturer lifecycle information that are not in the Central Software Library

Question 9

What is the asset input of a process relationship between Asset
management and Contract management?

Answer 9

Details on key dates, costs, and terms and conditions associated
with usage and support contracts

Question 10

What is the asset input of a process relationship between Asset
management and Procurement management?

Answer 10

Details of purchase orders issued to publishers/vendors from corporate procurement systems

Question 11

What is the asset input of a process relationship between Asset
management and Change Management?

Answer 11

Details of hardware products that require representing as hardware models and/or support business services, details of hardware devices that require acquiring

Question 12

What is the asset output of a process relationship between Asset
management and Change Management?

Answer 12

Provides asset cost information and allocation/assignment information

Question 13

What is the asset input of a process relationship between Asset
management and App Portfolio Management?

Answer 13

Details of new hardware devices supporting business applications
and hardware lifecycle information associated with the devices
that. support business applications

Question 14

What is the asset output of a process relationship between Asset
management and App Portfolio Management?

Answer 14

Hardware models to enable hardware lifecycle management

Question 15

ITAM persona responsible definition and health of asset management-related processes across the organization

Answer 15

Process owner

Question 16

ITAM persona responsible for the smooth operation or the asset
management process: administrative, financial, and operations

Answer 16

Asset manager

Question 17

ITAM personal responsible for administrative activities associated
with IT procurement and inventory management

Answer 17

Asset admin

Question 18

ITAM persona responsible for creation and maintenance of asset
management data, integrations, and/or discovery tools

Answer 18

System admin

Question 19

ITAM persona responsible for the operation of the configuration
management process: managing classes and fields, and identifying health guidelines for CI classes

Answer 19

Config Manager

Question 20

Control access to features and capabilities in applications and
modules

Answer 20

Roles

Question 21

Role that manages hardware and consumable assets, creates/reads/deletes asset records

Answer 21

asset

Question 22

Role that setups up the service catalog

Answer 22

catalog_admin

Question 23

Role that configures and executes Discovery on the network

Answer 23

discovery_admin

Question 24

Role that views flow execution details, dashboards, and logs

Answer 24

flow_operator