HAM Udemy 2 Flashcards

1
Q

Configuration items (CIs) track what type of information? (Choose two.)

A

Operational
Relationship

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2
Q

When does an asset’s lifecycle begin?

A

Upon the asset’s request

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3
Q

A given collection of methodologies, assets, and templates within Now Create is referred to as what?

A

Success pack

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4
Q

To access the full spectrum of Hardware asset management functionality, which inactive plugins should be installed? (Choose five.)

A

Cost Management
Procurement
Hardware Asset Management
Data Certification
Managed Documents

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5
Q

What are the four tiers of Capability Blueprint?

A

Trustworthy Data, Practical Management, Operational Integration, Strategic Conformance

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6
Q

What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?

A

No migration is required

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7
Q

How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?

A

Check for the Hardware Asset Dashboard module in the application navigator

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8
Q

A component is considered an IT asset when you want to: (Choose three.)

A

Manage its procurement
Track its incurred costs
Manage its maintenance contracts

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9
Q

Which is NOT considered an asset?

A

Websites

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10
Q

What are model records?

A

Models are specific versions or various configurations of an asset

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11
Q

Which of the following are functions of the model category? (Choose two.)

A

determine when to create assets from configuration items (CIs)

provide the link between configuration management and asset management

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12
Q

What does hardware normalization run by default?

A

On a daily basis

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13
Q

For a model to be fully normalized, what must be added to the model record?

A

Model number

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14
Q

Which elements are provided by the hardware asset management content service? (Choose three.)

A

Manufacturer lifecycle dates
Manufacturer
Model name

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15
Q

What Hardware Asset attribute should you track that is NOT part of a configuration item (CI)?

A

Cost

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16
Q

Under which condition does the Now Platform NOT create an asset automatically?

A

Enforced CI verification

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17
Q

Which three attributes from hardware model record are used for setting the normalized display name during hardware model normalization?

A

Name, Manufacturer, Model number

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18
Q

Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?

A

Model number

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19
Q

What plugins offer consistent, good, clean data for the company names of vendors or manufactures?

A

Normalization Data Services Client (com.glide.data_services_canonicalization.client)

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20
Q

Hardware models may not fully normalized until updated content is downloaded from the Hardware Model Normalization Content Service. How do you determine if the content has been downloaded?

A

Review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard

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21
Q

How do you prevent normalization information for a specific hardware model from being sent to the ServiceNow Content Service?

A

Select Exclude from content service on the Normalization tab of the hardware model record

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22
Q

What are the two primary benefits of deploying asset tasks during the retirement of an asset? (Choose two.)

A

Reduces manual intervention
Increases data accuracy

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23
Q

A user’s broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record? (Choose three.)

A

Software allocations
Maintenance contracts
Related CI record

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24
Q

A transfer order is used to do what?

A

Move an asset between stockrooms

25
Q

What types of inventory audits are supported with the Hardware Asset Management (HAM) application? (Choose two.)

A

Stockroom audits
Location audits

26
Q

Which of the following are valid contract states? (Choose three.)

A

Draft
Active
Expired

27
Q

Stockroom C has seven Bluetooth keyboards with total value of $630. The asset manager procures two more of the same model keyboards for $360 and adds them to stockroom C. When one of these keyboards is consumed, what is the value of the consumed Bluetooth keyboard?

A

110

Grand total: 630 + 360 = 990

The updated UNIT values: 990/9 = 110

28
Q

Which applications are required to perform a blind audit of your asset inventory?

A

Hardware Asset Management (HAM) and ServiceNow Agent mobile app

29
Q

Within the asset audit form, where would you find the list of all assets that were found at the stockroom or warehouse that is being audited?

A

Scanned assets

30
Q

What is the purpose of stock rules? (Choose two.)

A

To automatically transfer assets when a low quantity threshold is detected in a stockroom
To send notifications when a low quantity threshold is detected in a stockroom

31
Q

Which of an organization’s assets are managing using stockrooms?

A

All available stock, consumable or not

32
Q

When using transform maps to transform imported hardware model data to your desired asset tables, what option do you set to uniquely identify the same asset in order to merge/update records?

A

Coalesce

33
Q

An event runs each night to send reminders to contract administrators about contract expiration dates (e.g. so they can renew or renegotiate the contract). By default, when does the contract administrator receive these notifications? (Choose four.)

A

60 days before

Day of expiration

90 days before

30 days before

34
Q

Which of the following are valid contract states during a contract’s lifecycle? (Choose four.)

A

Draft
Canceled
Active
Expired

35
Q

What are the key steps for importing asset data? (Choose three.)

A

Run transform map
Create transform map
Load data

36
Q

What must exist before a consumable can be consumed? (Choose three.)

A

A model record
A model category record
A consumable record

37
Q

When using the HAM application, what happens when you create a new transfer order line on a transfer order?

A

A transfer order line task is automatically created to move the transfer order line from one stage to another

38
Q

Which ServiceNow mobile app provides end users visibility to their assigned hardware and consumable assets?

A

Mobile app

39
Q

Select the three main components of the data certification process? (Choose three.)

A

Create the certification filter
Create the certification schedule
Run the certification

40
Q

Which catalog facilities have the ability to source from existing stock?

A

Service Catalog

41
Q

From where can you publish catalog item? (Choose two.)

A

From a vendor item
From a model

42
Q

Publishing an item to the Service Catalog can be done by using the “Publish to Hardware Catalog” related link in:

A

Product Catalog

43
Q

An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:

A

On order

44
Q

How often are the tabs in the Hardware Asset dashboard updated?

A

In real time

45
Q

What minimum role is required in order to use the Hardware Asset dashboard?

A

asset

46
Q

What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.)

A

New hardware assets found by audits
Active stock rules
Open asset audits

47
Q

Which mobile app can users leverage to create assets, perform inventory audits, and receive assets?

A

Now Agent Mobile app

48
Q

Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)

A

The hardware model content has not yet been downloaded from the Content Service
Normalization could not match any of the three key fields in the hardware model from with a rule in the Content Service
A normalization rule for the hardware model does not exist in the Content Service

49
Q

What original costs are involved in purchasing an asset and putting it into use? (Choose three.)

A

Lease
Delivery
Storage

50
Q

A scheduled job runs nightly to determine if any rate cards need to be applied to generate expense lines. What is the name of the scheduled job?

A

Process FM Cost

51
Q

What is included in the total cost of ownership? (Choose two.)

A

Original cost
Operational expense

52
Q

Tax is included when purchasing an asset. What is the cost?

A

Original cost

53
Q

What is the first tier of the capability blueprint?

A

Trustworthy data

54
Q

What is the second tier of the capability blueprint?

A

Practical management

55
Q

Which of the following are considered assets? (Choose three.)

A

Facilities
Server
Software entitlements

56
Q

Taxes paid at the time of purchase are what type of cost?

A

Original Cost

57
Q

An employee leaves the company, manager submit the Reclaim request. Which assets is reclaimed in that request?

A

Hardware Assets and Software Allocations, not include Consumable Assets

58
Q

For what asset actions are asset tasks provided? (Choose three.)

A

Retire
Update/Repair
Swap

59
Q

Baseline ITSM Asset Management provides which features? (Choose three.)

A

Mobile My Assets
Stockrooms
Mobile Asset Receiving