HAM Udemy 2 Flashcards
Configuration items (CIs) track what type of information? (Choose two.)
Operational
Relationship
When does an asset’s lifecycle begin?
Upon the asset’s request
A given collection of methodologies, assets, and templates within Now Create is referred to as what?
Success pack
To access the full spectrum of Hardware asset management functionality, which inactive plugins should be installed? (Choose five.)
Cost Management
Procurement
Hardware Asset Management
Data Certification
Managed Documents
What are the four tiers of Capability Blueprint?
Trustworthy Data, Practical Management, Operational Integration, Strategic Conformance
What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?
No migration is required
How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?
Check for the Hardware Asset Dashboard module in the application navigator
A component is considered an IT asset when you want to: (Choose three.)
Manage its procurement
Track its incurred costs
Manage its maintenance contracts
Which is NOT considered an asset?
Websites
What are model records?
Models are specific versions or various configurations of an asset
Which of the following are functions of the model category? (Choose two.)
determine when to create assets from configuration items (CIs)
provide the link between configuration management and asset management
What does hardware normalization run by default?
On a daily basis
For a model to be fully normalized, what must be added to the model record?
Model number
Which elements are provided by the hardware asset management content service? (Choose three.)
Manufacturer lifecycle dates
Manufacturer
Model name
What Hardware Asset attribute should you track that is NOT part of a configuration item (CI)?
Cost
Under which condition does the Now Platform NOT create an asset automatically?
Enforced CI verification
Which three attributes from hardware model record are used for setting the normalized display name during hardware model normalization?
Name, Manufacturer, Model number
Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?
Model number
What plugins offer consistent, good, clean data for the company names of vendors or manufactures?
Normalization Data Services Client (com.glide.data_services_canonicalization.client)
Hardware models may not fully normalized until updated content is downloaded from the Hardware Model Normalization Content Service. How do you determine if the content has been downloaded?
Review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard
How do you prevent normalization information for a specific hardware model from being sent to the ServiceNow Content Service?
Select Exclude from content service on the Normalization tab of the hardware model record
What are the two primary benefits of deploying asset tasks during the retirement of an asset? (Choose two.)
Reduces manual intervention
Increases data accuracy
A user’s broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record? (Choose three.)
Software allocations
Maintenance contracts
Related CI record