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CIS - HAM 01 > Ham - Udemy 1 > Flashcards

Ham - Udemy 1 Flashcards

1
Q

What are the three tiers of Lifecycle Management? (Choose three.)

A

Know what you have

Improve management controls

Improve efficiency

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2
Q

How do you calculate residual value?

A

Subtract the depreciation from the cost of the asset

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3
Q

Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?

A

itil

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4
Q

Which plugins for asset management functionality are inactive by default? (Choose three.)

A

Hardware Asset Management

Procurement

Cost Management

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5
Q

What is the third tier of the capability blueprint?

A

Operational integration

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6
Q

Which is NOT a component of a hardware asset’s lifecycle?

A

Consume

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7
Q

The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features?

A

Hardware Model Normalization

Hardware Asset Dashboard

Asset Inventory Audit

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8
Q

Expected outcomes of IT asset management (ITAM) include which of the following?

A

Integrates with business services via the Service Catalog from request through to disposal

Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)

Provides input into, aligns with, and follows corporate governance

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9
Q

What is the difference between ITAM personas and ITAM Roles?

A

A user may have multiple roles, but a single persona

Roles control access to features in the product

Personas represent types of users of the product

A user may have multiple roles and personas

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10
Q

Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform?

A

Revert normalization results

Create and delete asset records

Add Service Catalog entries

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11
Q

What information would you track for a configuration item (CI) versus an asset?

A

Operational

Relationship

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12
Q

A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following?

A

Manage its procurement, maintenance, or retirement

Track its monetary value or costs

Manage its associated license, warranty, or lease contracts

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13
Q

Which of the following are considered assets? (Choose three.)

A

Facilities
Hardware
Software entitlements

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14
Q

What is the default display name for an asset?

A

An automatically generated combination of asset tag and model

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15
Q

What is the default state of a newly created asset?

A

In use

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16
Q

What is the impact of a customer opting out of the ServiceNow Content Service for specific models?

A

Unrecognized data doesn’t get sent to the ServiceNow Content Service

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17
Q

What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)

A

Lifecycle
Device type
Manufacturer
Hardware model

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18
Q

What is the process of restructuring data to maintain consistency?

A

Normalization

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19
Q

What are ways to measure trustworthy data? (Choose four.)

A

Credibility
Dependability
Transferability
Reliability

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20
Q

Any normalization that has occurred on a model can be reverted by using this feature.

A

Revert Normalization UI Action

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21
Q

Which of these tables are installed with Hardware Model Normalization? (Choose three.)

A

Device Type
Hardware Manufacturer
Hardware Model Library

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22
Q

To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?

A

Name, Manufacturer, Model number

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23
Q

What is the global standard for product recognition used during hardware model normalization?

A

UNSPSC

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24
Q

During hardware model normalization, a hardware asset is set to a normalization status of, “Partially Normalized”.

What is the most likely cause?

A

The model number is missing from the hardware model record.

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25
Q

What information should be tracked in an asset record? (Choose two.)

A

Financial information
Contractual information

26
Q

Once the content update adds hardware lifecycle data to your instance, can it be deleted?

A

No, it cannot

27
Q

What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?

A

Normalization mappings

28
Q

During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?

A

Missing data

29
Q

Which values does the “Asset tracking strategy” field provide to affect individual models? (Choose three.)

A

Create consumable asset
Don’t create assets
Leave to category

30
Q

When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?

A

No configuration is required: asset tasks automatically activate behind the scenes

31
Q

When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?

A

The software allocations remain with the hardware asset and need to be reclaimed manually.

32
Q

With regard to Contract Management notifications, what is the most important contract date to be aware of?

A

Expire date

33
Q

Inventory audit results provide easy visibility into the reconciliation of scanned assets to the existing inventory.

What audit statuses are displayed as part of the results? (Choose four.)

A

New
Scanned and not expected
Scanned and expected
Expected and not found

34
Q

How can you automate the replenishment of stock levels?

A

Stock Rules

35
Q

What are baseline asset states? (Choose three.)

A

In Stock
Consumed
Retired

36
Q

What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all Configuration Items (CI) and asset records associated to the Incident?

A

Asset Action

37
Q

Which mobile app allows the user to conduct an inventory audit?

A

ServiceNow Agent mobile app

38
Q

When running an asset audit, you receive the result of 10 “Scanned and expected” assets. What does this mean?

A

You expected 10 assets in your inventory and scanned these 10 assets during your audit.

39
Q

During an audit, when is the Expected Assets list populated in the asset audit form?

A

When scanning begins

40
Q

Which of the following are valid substates of the Retired state? (Choose five.)

A

Disposed
Donated
Vendor Credit
Pending Disposal
Sold

41
Q

When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?

  • Assigned to
  • Model
  • Model category
  • State
  • Stockroom
  • Substate
A

The data is automatically merged to create a blended quantity and cost

42
Q

How does an end user determine what consumables they have consumed?

A

Navigate to Self-Service > My Assets

43
Q

When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?

A

Each asset should be listed as a transfer order line on the transfer order

44
Q

What happens to the associated assets when you cancel a transfer order line on a transfer order?

A

The asset(s) on the order line are released and they can be attached to another transfer order

45
Q

When transferring non-consumable assets between stockrooms, how must they be transferred?

A

As a single entity with a quantity of one

46
Q

You may adjust a contract when it is in which of the following states? (Choose two.)

A

Active
Expired

47
Q

You may adjust a contract when it is in which of the following states? (Choose two.)

A

Active
Expired

48
Q

Which catalogs support the request and procurement process? (Choose three.)

A

Product Catalog
Vendor Catalog
Service Catalog

49
Q

What are the three types of catalogs in ServiceNow? (Choose three.)

A

Product Catalog
Vendor Catalog
Service Catalog

50
Q

The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.

A

When stock is less than the threshold specified in the stock rule

51
Q

When creating a list report that groups all assets by product model, which table is used?

A

alm_asset

52
Q

Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios? (Choose two.)

A

Create a single asset via barcode scan
Receive one or multiple assets from a purchase order

53
Q

When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)

A

The content is not available from the Content Service
Something on your model form may be badly formatted
The content has not been downloaded from the Content Service

54
Q

Which of the following are components of the assets request structure? (Choose three.)

A

Transfer orders
Purchase orders
Catalog tasks

55
Q

What the primary goal of the Inventory tab of the Hardware Asset Management dashboard?

A

Show the value from maintaining inventory

56
Q

What do certification filters define?

A

The assets to be certified

57
Q

Which features are part of the ServiceNow Mobile App? (Choose two.)

A

Provide end users visibility to their assigned hardware
Enable end users to log incidents for their assigned assets.

58
Q

What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two.)

A

Hardware asset disposal status
Hardware asset disposed (YTD)

59
Q

What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)

A

Replacement parts
Maintenance agreements

60
Q

What is the name of the scheduled job that generates expense lines based on rate cards?

A

Process FM Costs

CIS - HAM 01 (5 decks)

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