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ServiceNow: Hardware Asset Management > HAM: Trustworthy Data > Flashcards

HAM: Trustworthy Data Flashcards

1
Q

Finds applications and devices on your network, and then updates the CMDB with the information it finds.

A

Discovery

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2
Q

Process of reorganizing data in a database so that there are no inconsistencies in data, no redundancy of data, and all related items are stored together.

A

Normalization

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3
Q

A type of asset (e.g., hardware or consumable); identifies common data attributes.

A

Model

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4
Q

A grouping of similar types of assets (e.g., Computers; provides the link between configuration management and asset management).

A

Model Category

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5
Q

A unique identifier for our model record; equates to the manufacturer part number of a given asset configuration that the manufacturer is providing in the marketplace.

A

Model Number

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6
Q

Identifies the level of normalization match based on Manufacturer, Model Name, and Model number.

A

Normalization Status

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7
Q

Manual update of hardware and/or consumable model data.

A

Manual Normalization

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8
Q

Hardware, software, consumables, and data that needs to be financially tracked.

A

IT Asset

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9
Q

Configuration item that may or may not be an asset; managed from an operational perspective.

A

Configuration Item (CI)

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10
Q

Primarily a data repository, used to store information describing configuration items (CIs).

A

CMDB

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11
Q

What allow you to maintain common characteristics in a single location?

A

Model Records

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12
Q

T | F: A model can only be in one model category.

A

False

A model can be in ONE OR MORE model categories.

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13
Q

How many asset states are there?

A

Eight

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14
Q

What state?

The asset has been ordered but has not yet been received.

A

On order

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15
Q

What state?

The asset is in a stockroom; its Substate indicates whether an in-stock asset is available to be deployed or not.

A

In stock

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16
Q

What state?

The asset is being transferred from one location to another (e.g., between stockrooms).

A

In transit

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17
Q

What state?

A non-consumable asset is being used; the asset is typically managed as a configuration item in this state.

A

In use

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18
Q

What state?

A consumable is being used.

A

Consumed

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19
Q

What state?

The asset is being maintained.

A

In maintenance

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20
Q

What state?

Indicates end-of-life; only asset records created erroneously should be deleted.

A

Retired

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21
Q

What state?

The asset cannot be located after the appropriate level of investigation has been performed.

A

Missing

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22
Q

T | F: The Display name for the Asset is automatically generated as a combination of the Asset tag and the Model.

A

True

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23
Q

What is defined as: a single model comprised of individual models (for example, a laptop, printer, keyboard, and mouse)?

A

A bundled model

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24
Q

T | F: Assigning a single asset from a bundle does not assign all the components of the bundle to the specified user.

A

False

Assigning a single asset from a bundle DOES assign all the components of the bundle to the specified user.

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25
Q

What type of bundle permits use of one model in multiple bundles?

A

Abstract

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26
Q

What type of bundle is fixed where the main component is an asset?

A

Concrete

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27
Q

T | F: Bundles can be nested within other bundles.

A

True

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28
Q

T | F: If needed, you can transfer individual components of a bundle.

A

False

Only the bundle, not individual components, can be part of a transfer order.

29
Q

What roles are needed to create bundles?

A

[model_manager] and [asset]

30
Q

When creating bundled models, what status is defaulted to when you check the ‘Bundle assets’ box?

A

Build

31
Q

T | F: You can make changes to a bundled model when the status is ‘In production’ but you cannot make changes to a bundle when the status is ‘Build’.

A

False

Changes can be made only when the bundle is in the ‘Build’ state. Once you change the status to ‘In production’ no changes can be made.

32
Q

When are you able to change the status of a bundled model to ‘Build’?

A

Only when there are no asset bundles associated to the model.

33
Q

What enable you to bundle a group of assets (both hardware and consumable) that already exist in your inventory so that you can track, reserve, swap, or deploy this group of assets as a single entity?

A

Asset bundles

34
Q

T | F: Only assets that are in the In stock status and Available sub-status may be added to an asset bundle

A

True

35
Q

T | F: Asset bundles cannot be transferred between stockrooms

A

False

Asset bundles can be transferred between stockrooms

36
Q

What happens to the assets in an asset bundle when you retire it?

A

When you retire an asset bundle, all assets belonging to the bundle are released (i.e., disassociated from the bundle) and returned to a stockroom.

37
Q

What role is needed to create asset bundles?

A

[asset]

38
Q

T | F: When an asset is In use & it gets moved into an ‘In maintenance’ mode and you can replace the assets underneath that bundle (i.e., click the Replace asset button), so you can service them.

A

True

39
Q

T | F: The Normalization Data Services plugin refers to a standard name as a normalized name and to a variant name as a discovered name.

A

True

40
Q

What scheduled job runs and processes the content updates for HAM?

A

HAM - Apply latest content changes

41
Q

What is HAM class licensing?

A

Enables you to choose the HAM resource categories that you want to use. You can save money by paying for only for those categories that you use, and not for categories that you don’t use.

42
Q

What are the different types of resource categories?

A

End User Computers, Servers, Network Gear, and Mobile Device.

43
Q

What role/s is required to opt-in/out of hardware resource categories?

A

[admin] or [ham_admin]

44
Q

Can you delete lifecycles that are created from the Hardware Asset Management Content Service?

A

No, only ones that you have manually added.

45
Q

T | F: Upon instantiation of a new model record, normalization automatically runs

A

True

46
Q

What are the six normalization statuses in HAM?

A 
New
Normalized
Partially Normalized
Manufacturer Normalized
Manually Normalized
Match Not Found
47
Q

Define the ‘New’ normalization status.

A

The hardware/consumable model has not yet run through the normalization process.

48
Q

Define the ‘Normalized’ normalization status.

A

A hardware/consumable model was fully normalized based on manufacturer, product, model fields. No fields are editable on the Normalization tab of the model form. Under specific conditions, certain fields that are typically read-only can be edited. If edited, the status changes to Manually Normalized.

49
Q

Define the ‘Partially Normalized’ normalization status.

A

A hardware/consumable model was partially normalized based on manufacturer and product fields only. In this case, the model field is editable and once that information is added the normalization status is changed to Manually Normalized.

50
Q

Define the ‘Manufacturer Normalized’ normalization status.

A

A hardware/consumable model partially normalized based on manufacturer field alone. In this case, the model and product fields are editable, and once that information is added the normalization process is changed to Manually Normalized.

51
Q

Define the ‘Manually Normalized’ normalization status.

A

One or more of the primary hardware/consumable model fields (manufacturer, product, and/or model) were updated manually.

52
Q

Define the ‘Match Not Found’ normalization status.

A

The normalization process could not match any of the three key fields of the hardware/consumable model with a rule in the Hardware Library. In this case, all of the key fields are editable and once the information is added, the normalization status is changed to Manually Normalized.

53
Q

Why might ‘Match Not Found’ be the normalization result?

A

Match Not Found status could occur if a normalization rule for the hardware does not exist.

For example, if the organization created custom hardware specific to their organization.

54
Q

By default, how often does the scheduled for the normalization process is run?

A

Daily

55
Q

Normalization Reverting can be done on models with which status/es?

A

Normalized, Partially Normalized, or Manufacturer Normalized

56
Q

What is the Hardware Model Lifecycles related list?

A

Located on the hardware model record, it provides you the ability to track critical hardware dates and risk levels for both internal and publisher/ manufacturer lifecycles.

57
Q

What purpose do model categories serve?

A

Model categories provide more capabilities than simple categorization of assets. They provide the link between configuration management and asset management.

58
Q

T | F: CI classes have a one-to-many relationship with model categories.

A

False

CI classes have a one-to-one relationship with model categories.

59
Q

What asset classes are included in the base Asset Management system?

A

Hardware, Consumable, License, and Facility.

60
Q

What identify when to create CIs from assets and assets from CIs?

A

Model categories

61
Q

If you create the asset first, the CI is given a name based on the ____________.

A

Model

62
Q

Under what conditions does the Now Platform not create an asset automatically?

A

Enforced CI verification

Configuration errors

63
Q

If you activate the Enforce CI Verification option on a specific model category, what options do you have to verify the CI?

A

Create Asset: Verifies the CI and creates the asset. This deselects the Requires verification flag from the CI record.

Merge CI: Merges the CI record with another CI that has an associated asset. This can be used in situations where an asset and CI were created separately but are referencing the same device.

64
Q

What are the Asset Tracking Strategy options?

A

Leave to category
Create consumable asset
Don’t create assets

65
Q

What factors should you consider when measuring how trustworthy your data is?

A

Credibility
Dependability
Reliability
Transferability

66
Q

T | F: A hardware model can be in one or more hardware model categories.

A

True

67
Q

When creating a new asset record, what two fields are mandatory/required?

A

Model & Model Category

68
Q

Once a bundled model is set to _________, it is static.

A

In production

ServiceNow: Hardware Asset Management (6 decks)

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