HAM: IT Asset Management Overview & Fundamentals Flashcards
Persona:
Responsible for definition and health of asset management-related processes across the organization.
Process Owner
Persona:
Responsible for the smooth operation of the asset management process: administrative, financial, and operations.
Asset Manager
Persona:
Responsible for administrative activities associated with IT procurement and inventory management.
Asset Administrator
Persona:
Responsible for creation and maintenance of asset management data, integrations, and/or discovery tools.
System Administrator
Persona:
Responsible for the operation of the configuration management process: managing classes and fields, and identifying health guidelines for CI classes.
Configuration Manager
Role:
- Manages hardware and consumable assets
- Creates, reads, and deletes asset records
[asset]
Role:
-Sets up the service catalog
[catalog_admin]
Role:
-Configures and executes Discovery on the network
[discovery_admin]
Role:
-Views flow execution details, dashboards, and logs
[flow_operator]
Role:
-Manages and uses advanced capabilities available in Hardware Asset Management (HAM) application
[ham_admin]
Role:
- Creates and deletes stock information
- Manages stock rules, stockrooms, and stockroom types
[inventory_admin]
Role:
- Performs actions related to incident, problem, change, and configuration management
- Allows task to be assigned
[itil]
Role:
- Creates purchase orders (POs)
- Views requests
- Views transfer orders
- Creates POs when sourcing items
[procurement_user]
Which plug-ins are active by default?
- ITSM Asset Management
- Contract Management
- Depreciation
- Expense Line
- Fixed Asset
- My Assets
Which plug-ins are inactive by default?
- Hardware Asset Management
- Host Management
- Data Certification
- Managed Documents
- Procurement
