HAM: Practical Management

Question 1

What is a consumable?

Answer 1

Asset that is consumed (not retired or returned) and ordered/managed in bulk.

Question 2

What is a stockroom?

Answer 2

Identify locations in which inventory items are stocked and tracked.

Question 3

What is a transfer order?

Answer 3

Moves assets between company stockrooms.

Question 4

What is an import?

Answer 4

Loading of data via spreadsheets, can be done manually or automatically.

Question 5

What is an asset state?

Answer 5

The state of the asset during its lifecycle from received through disposition.

Question 6

What is a contract?

Answer 6

Details associated with warranties, maintenance agreements, and leases.

Question 7

What is the goal of Practical Management?

Answer 7

The goal is to improve management controls and drive immediate results. The primary objective is to drive out “quick wins” and making them visible.

Question 8

What sends notifications or automatically transfer assets when a low quantity threshold in a stockroom is detected?

Answer 8

Stock rules

Question 9

What happens to the assets when a transfer order is deleted?

Answer 9

The assets are released.

Question 10

Deletion of a transfer order is only available until the order is flagged as _______________.

Answer 10

Ready for fulfillment

Question 11

What prevents asset managers from transferring the same asset at the same time?

Answer 11

A business rule

Question 12

What role is needed to perform bulk transfer updates?

Answer 12

[inventory_user]

Question 13

What does the Bulk Update feature enables you to do?

Answer 13

The Bulk Update feature enables you to update tasks for multiple transfer order lines at one time to streamline the transfer order process (i.e., prepare, ship, and receive multiple assets in a single transfer order action to minimize potential for errors and streamline work).

Question 14

What enables you to automate and create asset records while your assets are in transit from the vendor?

Answer 14

Advanced Shipment Notification (ASN)

Question 15

What role is needed to import shipping notifications?

Answer 15

[admin]

Question 16

In what release did the HAM plugin also provides ITAM agents the capability to capture asset inventory located in a specific stockroom or location using the ServiceNow Mobile Agent app and Mobile scanning capabilities?

Answer 16

Paris

Question 17

What release added the new capabilities for ITAM agents enabling them to perform automatic asset disposal scanning.

Answer 17

Quebec

Question 18

What is Asset Inventory Audit?

Answer 18

The Asset Inventory Audit feature provides ITAM agents/managers the capability to capture asset inventory located in a specific stockroom or location using the ServiceNow Mobile Agent and Mobile Scanning capabilities.

Question 19

What role is required to use the Asset Inventory Audit ?

Answer 19

[asset]

Question 20

What role is needed for Mobile Asset Disposal Scanning?

Answer 20

[inventory_user]

Question 21

What are some reasons for retiring assets?

Answer 21

• Reducing costs
• Assets have been fully capitalized & are old enough that they spend more time on the shelf than being used
• Assets not connected to the network have inherent risks associated with security

Question 22

What identifies where an asset is in the lifecycle?

Answer 22

Asset states & substates

Question 23

What defines when you can retire an asset and how an asset can be retired?

Answer 23

Asset Policy

Question 24

What does an Asset Disposal Procedure cover?

Answer 24

An Asset Disposal Procedure covers what the disposal practice is regarding:

• Removal of software and software licenses
• Removal of company data
• Reuse of asset parts/components
• The actual destruction procedure: Does the company destroy the asset themselves, or use an external company that specializes in asset destruction?

Question 25

What is Asset Lifecycle Automation?

Answer 25

It enables you to keep your asset data accurate by automating the update of your asset records throughout the asset’s lifecycle, from procurement to disposal.

Question 26

What flow can be used to track the aged hardware assets that are nearing the end of their life cycle and replace them with new hardware assets?

Answer 26

Asset refresh flow

Question 27

Where are contracts for hardware assets are stored?

Answer 27

Contract Management application

Question 28

What information should you track FOR your contracts?

Answer 28

• What contracts you have
• What they cover
• What they cost
• What contracts need to be renewed, renegotiated, or cancelled

Question 29

What information should be IN your contracts?

Answer 29

• Contract number
• Contract start & end dates
• Active status
• Terms & Conditions statements
• Documents
• Renewal information
• Financial terms

Question 30

What are the four contract states?

Answer 30

• Draft
• Active
• Expired
• Cancelled

Question 31

What enables you to automate and create asset records for when your assets are in transit?

Answer 31

Advanced Shipment Notification

Question 32

What feature moves assets between company stockrooms?

Answer 32

Transfer order

Question 33

__________ send(s) notifications or automatically transfer assets when low quantity threshold in a stockroom is detected.

Answer 33

Stock rule

Question 34

When providing resolution information for an Incident, Change, or Work Order, you must enter the ___________ for the Affected CI in order to trigger the appropriate asset task behind the scenes.

Answer 34

Asset action