HAM: Practical Management Flashcards
What is a consumable?
Asset that is consumed (not retired or returned) and ordered/managed in bulk.
What is a stockroom?
Identify locations in which inventory items are stocked and tracked.
What is a transfer order?
Moves assets between company stockrooms.
What is an import?
Loading of data via spreadsheets, can be done manually or automatically.
What is an asset state?
The state of the asset during its lifecycle from received through disposition.
What is a contract?
Details associated with warranties, maintenance agreements, and leases.
What is the goal of Practical Management?
The goal is to improve management controls and drive immediate results. The primary objective is to drive out “quick wins” and making them visible.
What sends notifications or automatically transfer assets when a low quantity threshold in a stockroom is detected?
Stock rules
What happens to the assets when a transfer order is deleted?
The assets are released.
Deletion of a transfer order is only available until the order is flagged as _______________.
Ready for fulfillment
What prevents asset managers from transferring the same asset at the same time?
A business rule
What role is needed to perform bulk transfer updates?
[inventory_user]
What does the Bulk Update feature enables you to do?
The Bulk Update feature enables you to update tasks for multiple transfer order lines at one time to streamline the transfer order process (i.e., prepare, ship, and receive multiple assets in a single transfer order action to minimize potential for errors and streamline work).
What enables you to automate and create asset records while your assets are in transit from the vendor?
Advanced Shipment Notification (ASN)
What role is needed to import shipping notifications?
[admin]
In what release did the HAM plugin also provides ITAM agents the capability to capture asset inventory located in a specific stockroom or location using the ServiceNow Mobile Agent app and Mobile scanning capabilities?
Paris
What release added the new capabilities for ITAM agents enabling them to perform automatic asset disposal scanning.
Quebec
What is Asset Inventory Audit?
The Asset Inventory Audit feature provides ITAM agents/managers the capability to capture asset inventory located in a specific stockroom or location using the ServiceNow Mobile Agent and Mobile Scanning capabilities.
What role is required to use the Asset Inventory Audit ?
[asset]
What role is needed for Mobile Asset Disposal Scanning?
[inventory_user]
What are some reasons for retiring assets?
- Reducing costs
- Assets have been fully capitalized & are old enough that they spend more time on the shelf than being used
- Assets not connected to the network have inherent risks associated with security
What identifies where an asset is in the lifecycle?
Asset states & substates
What defines when you can retire an asset and how an asset can be retired?
Asset Policy
What does an Asset Disposal Procedure cover?
An Asset Disposal Procedure covers what the disposal practice is regarding:
- Removal of software and software licenses
- Removal of company data
- Reuse of asset parts/components
- The actual destruction procedure: Does the company destroy the asset themselves, or use an external company that specializes in asset destruction?
What is Asset Lifecycle Automation?
It enables you to keep your asset data accurate by automating the update of your asset records throughout the asset’s lifecycle, from procurement to disposal.
What flow can be used to track the aged hardware assets that are nearing the end of their life cycle and replace them with new hardware assets?
Asset refresh flow
Where are contracts for hardware assets are stored?
Contract Management application
What information should you track FOR your contracts?
- What contracts you have
- What they cover
- What they cost
- What contracts need to be renewed, renegotiated, or cancelled
What information should be IN your contracts?
- Contract number
- Contract start & end dates
- Active status
- Terms & Conditions statements
- Documents
- Renewal information
- Financial terms
What are the four contract states?
- Draft
- Active
- Expired
- Cancelled
What enables you to automate and create asset records for when your assets are in transit?
Advanced Shipment Notification
What feature moves assets between company stockrooms?
Transfer order
__________ send(s) notifications or automatically transfer assets when low quantity threshold in a stockroom is detected.
Stock rule
When providing resolution information for an Incident, Change, or Work Order, you must enter the ___________ for the Affected CI in order to trigger the appropriate asset task behind the scenes.
Asset action
