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ServiceNow: Hardware Asset Management > HAM: Introduction > Flashcards

HAM: Introduction Flashcards

1
Q

What are the four primary goals of IT asset management?

A

Improve Productivity
Financial Reporting
Cost Optimization
Decision Support

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2
Q

What is IT Asset Management (ITAM)?

A

Management of IT assets.

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3
Q

What is Hardware Asset Management (HAM)?

A

Management of IT hardware assets (as opposed to IT software assets).

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4
Q

What is IT Service Management (ITSM)?

A

Management of configuration items (CIs).

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5
Q

What is an IT asset?

A

Hardware, software, and data that needs to be financially tracked.

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6
Q

What is a Configuration Item (CI)?

A

An component that may or may not be an asset; managed from an operational perspective.

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7
Q

What is the Configuration Management Database (CMDB)?

A

Primarily a data repository, used to store information describing configuration items (CIs).

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8
Q

What is the Asset Lifecyle?

A

The sequence of stages that an information technology (IT) asset goes through during the time span of its ownership.

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9
Q

What is a plugin?

A

A software component that provides specific features and functionalities.

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10
Q

How many stages are there in the IT Asset lifecycle?

A

Nine

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11
Q

What are the stages in the IT Asset lifecycle?

A
  1. Request
  2. Procure
  3. Receive
  4. Stock
  5. Deploy
  6. Monitor
  7. Support
  8. Move, add, or change
  9. Dispose
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12
Q

What are the four tiers in the capability blueprint?

A

Tier 1: Trustworthy Data
Tier 2: Practical Management
Tier 3: Operational Integration
Tier 4: Strategic Conformance

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13
Q

How is HAM different from ITSM Asset Management?

A

Hardware Asset Management (HAM) builds upon the existing ITSM Asset Management capabilities. The four primary areas HAM expands upon ITSM Asset Management capabilities are:

Hardware Model Normalization
Asset Lifecycle Automation
Asset Inventory Audit (Mobile)
Hardware Asset Manager Dashboard

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14
Q

Which plugins are activated by default?

A 
ITSM Asset Management*
Contract Management
Depreciation
Expense Line
Fixed Asset
My Assets
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15
Q

Which plugins have to be activated?

A 
Hardware Asset Management**
Host Management
Data Certification
Managed Documents
Procurement
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16
Q

T | F: You must acquire the HAM license through the store and then ServiceNow activates the store plugin (through a HI ticket request).

A

True

17
Q

T | F: You will have to migrate or convert any core tables when extending the ITSM Asset Management foundation plugin with Hardware Asset Management.

A

False

You do NOT need to migrate or convert any core tables when extending the ITSM Asset Management foundation plugin with Hardware Asset Management.

ServiceNow: Hardware Asset Management (6 decks)

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