Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

ServiceNow: Hardware Asset Management > HAM: Operational Integration > Flashcards

HAM: Operational Integration Flashcards

1
Q

What is a report?

A

The display of data for easy consumption in various formats.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is a dashboard?

A

A central location to view multiple reports related to a specific theme or story.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What is a Service Catalog?

A

Provides a single location for end users to request goods and services. It can be maintained separately, but when it is incorporated into asset management, it provides additional capabilities.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is the Product Catalog?

A

A listing of hardware and software items that are tracked and made available in the Service Catalog.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What is the Vendor Catalog?

A

A list of products available from different vendors.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What are the default asset classes?

A

Hardware, Software License, and Consumable

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What role is required to access the Hardware Asset Dashboard?

A

[asset]

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What tabs are on the Hardware Asset Dashboard?

A
  • Asset Health
  • Model Management
  • Procurement
  • Inventory
  • End of life
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What tab on the Hardware Asset Dashboard enables you to track defective, missing, and aging assets, as well as active assets not discovered for more than 30 days?

A

Asset Health

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What tab on the Hardware Asset Dashboard displays an overview of hardware and consumable models that are reaching their End of Life status this month, this quarter, or this year, based on the manufacturer lifecycle data that was provided by the Hardware Model Content Service?

A

Model Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What tab on the Hardware Asset Dashboard provides tactical focus, including orders and purchase orders?

A

Procurement

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What tab on the Hardware Asset Dashboard shows value from maintaining inventory, including stock orders and stock rules?

A

Inventory

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What tab on the Hardware Asset Dashboard shows hardware nearing end of warranty (this month, this quarter, this year) by class/device type on the left?

A

End of life

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What are the two ways to publish catalog items

A
  1. From a model

2. From a vendor item

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What are the three main components of the data certification process?

A
  • Create the certification filter
  • Create the certification schedule
  • Run the certification
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What is the connection point between assets, CIs, and catalog items?

A

Models

17
Q

When using the HAM application, what standard flow enables the asset manager to place an ad-hoc order order for replenishment assets on an as-needed basis (regardless of stock rules)?

A

Bulk stock order

18
Q

T | F: The purpose of data certification is to get human verification of data.

A

True

ServiceNow: Hardware Asset Management (6 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions