Gen Vocab Flashcards
Admit
A patient that is in the hospital and is under the care of a doctor
Advanced Practice Provider (APP):
Term used to indicate scheduling with a Nurse Practitioner, Physician Assistant or Midwife.
Ambulatory Social Work:
A department that works with patients in the Welcome Center, Staff training, Social
Services, Advanced Care Planning and Cab Program.
Appointment Desk:
The landing page for schedulers when they bring up a patient’s account to schedule an
appointment, verify demographics, or start a telephone encounter.
Appointment Information:
The screen where you enter in the referring provider when scheduling an
appointment, possible enter in the attending, assign a PLUE kit. Appointment Information can be access while
scheduling an appointment it can also be accessed after an appointment has been scheduled but either right
clicking on the appointment and selecting Edit Appointment Information or by clicking on the button
on the bottom of the Appointment Desk.
Appointment Notes:
This is where you document what the patient is being seen for, if the patient is being
referred, if there was any imaging completed and possibly the insurance depending on the clinic. You can
double click on the Appointment Notes section to make any changes.
Appointment Status Form:
A form that is faxed letting referring providers know that their patient has been
scheduled, declined or the patient could not be reached.
AVS (After Visit Summary):
A summary of the visit that can be printed out for the patient upon checking out of
an appointment or visible on their MyChart.
Billing (Patient Business Services):
Handle the bills that are sent out to patients. Patients receive a single bill that
combines physician and hospital services on one statement. Billing accepts: Cash, personal or cashier’s checks,
Visa, MasterCard, American Express and offers online payment options for the patient’s convenience.
Case Manager:
Work for both health care facilities and insurance companies. In a health care facility, they will
help patients who have complicated care or seeing a variety of speciality clinics coordinate their care here at
UW Health. Those who work for insurance companies keep track of a patient’s care and make sure that they are
attending appointments especially in worker’s compensation cases. They may call to verify upcoming
appointments, request records or request status of their patients.
CBTs (Computer Based Trainings):
Electronic based training that conveys information in a visual format. These
are located on U-Learn and are also known as WBTs or Web Based Trainings.
Cisco (Cisco Finesse):
Refers to the computer program that allows UW Health to place calls on the computer, it
also allows staff to see how many calls are waiting in que, for how long, and informs staff what phone line the
call is coming in on.
Close Encounter:
When you have completed an action in the telephone encounter, you can close the encounter if there is no further work to be done and was only about scheduling. Or you can send it to clinical staff so that they can mark that it has been completed.
Cold Transfer (Blind Transfer):
When you transfer a call over to another person or department without providing any information. This not the preferred method of handling a call at UW Health.
Co-insurance:
The percentage of costs of a covered health service you pay after you have paid your deductible. – Health Insurance Terminology WBT.
Consult:
A request by a patient or a referring provider to see a clinical service.
Coverage:
Benefits available to an individual under healthcare insurance plan. Typically includes services such as doctor visits, hospitalizations, & prescriptions. – Health Insurance Terminology WBT.
CSAR (Computer Systems Authorization Form):
Is used by supervisors/managers to request computer systems access for a staff member who reports to them.
DEA Number:
Number to identify a healthcare provider that the Drug Enforcement Administration allows them to write prescriptions for controlled substances. Scheduling staff do not provide this information if requested.
Decision Tree:
Is the matrix or tool that is used in Health Link for those specialties that have gone through Specialty Care Redesign (SCR) to determine if a new patient or an established patient can be scheduled or if it needs to be sent to clinical staff to review first.
Demographics:
Information that identifies the patient. Including: Address, Phone Number, Insurance, Emergency Contacts.
Department Code:
Is a number associated with a clinic at a specific location and is used in Health Link to send encounters, schedule appointments, and make sure patients are scheduled at the correct location.
Department of Corrections (DOC)
Facility where offenders reside. They can come and be seen in a Secure Clinic at University Hospital.
Doctor of Osteopathic Medicine (DO):
Base diagnosis and treatment on the idea that the body’s systems are interconnected. They treat the body as a whole. They have a medical education from an accredited college of osteopathic medicine, they complete an internship, residency. They can prescribe medicine and perform surgery. They pass a state medical board examination to obtain a license.
