G3 Support for Job Roles Flashcards
If within your job you don’t work within the guidelines you are set, what could happen?
As you are the last to leave the workshop at night, you have been asked to make sure you switch off the lights. Why has your boss asked you to do this?
The job you are doing has taken longer than you thought it would due to parts not being available at the right time. What would be the right thing to do?
You have asked for a couple of hours off work and say that you will make up for it at another time. On return to work you decide that you are unable to work the extra time. What should you do?
One of the main tasks of the Service Advisor/Receptionist is to:
The service provided to retail customers from franchise dealers is:
What does ‘labour rate’ mean in relation to the service department?
What does ‘Quality control’ involve checking?
Give an indication of ‘poor quality’ with regard to vehicle servicing carried out by a service department
What does ‘diagnostic testing’ mean in relation to vehicle repair?
What are the ‘terms and conditions of business’ in relation to a garage concerned with?
What is the name for a legally binding agreement?
If an accident or serious incident should occur at work, whom would you report it to?
What does the sale of goods act cover?
What is the best method use by manufacturers to ensure correct fitment?