Funeral Service Management

Question 1

the process of guiding and/or supervising the activities of an organization to achieve plans and objects

Answer 1

Actuating (directing, leading)

Question 2

the art of making the public aware of the services or commoditites that a business has for sale

Answer 2

Advertising

Question 3

services provided by a funeral service organization that ocur after final disposition, those appropriate and helpful acts of couseling, personal, and/or written contact that come after the funeral

Answer 3

Aftercare (post funeral follow-up)

Question 4

a summary of how a business owner, manager, or entrepeneur intends to organize the business endeavor and implement activities necessary for the venture to succeed

Answer 4

Business plan

Question 5

Latin for “let the buyer beware”. buyer’s risk, the commerical principle that the buyer is responsible for making sure that goods bought are of a reasonable quality, unless the seller is offering a guarantee of their quality

Answer 5

Caveat emptor

Question 6

Latin for “let the seller beware”. The commerical principle that the seller is responsible for the product and discourages selling goods of unreasonable quality

Answer 6

Caveat venditor

Question 7

the process of measuring organizatioal and indiviual performance with predetermined standards or expected results

Answer 7

Controlling (evaluating)

Question 8

a sudden misfortune, resulting in the loss of life and/or property

Answer 8

Disaster

Question 9

an unforeseen combination of circumstances that result in a need for immediate action

Answer 9

Emergency

Question 10

study of workplace design, the study of how a workplace and the equipment used therein can best be designed for comfort, efficency, safety, and productivity

Answer 10

Ergonomics

Question 11

the monitoring and maintaing of the funeral home physical plant, workspace and funeral equipment

Answer 11

Facilities management

Question 12

the utilization and monitoring of assets, revenue, expenditures, and capital

Answer 12

Finanical management

Question 13

the administration of funeral service enterprise, the activities of which encompass marketing, office, human resources, facilities, and finanical management

Answer 13

Funeral service management

Question 14

broad statements about what an organization wants to achieve, developed in the strategic planning proces, they form the basic plan or direction toward which decisions and activities are focused.

Answer 14

Goals

Question 15

motivating people in organizations to develop teamwork, which effectively fulfills their needs and achieves organizational objectives

Answer 15

Human relations

Question 16

the process of aquiring, training, developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities, developing activites and a organizational climate conductive to maximum efficiency and worker satisfaction

Answer 16

Human resource management (personnel management)

Question 17

the process of inspiring others to work hard to accomplish important tasks

Answer 17

Leadership

Question 18

the process of planning and executing the development, pricing, promotion, and distribution of an organization’s goods and/or services

Answer 18

Marketing management

Question 19

the process of energizing, channeling and sustaining people’s behavior

Answer 19

Motivating

Question 20

specific statement of ends, the achievement of which are to be completed within a specific time period.

Answer 20

Objectives

Question 21

the administration and supervision of office duties, functions, and equipment

Answer 21

Office management

Question 22

the process of assigning tasks, allocating resources, and coordinating the activies of individuals and groups to implement plans

Answer 22

Organizing

Question 23

the process of setting performance objectives and determining what actions should be taken to accomplish them.

Answer 23

Planning

Question 24

specific procedures to be followed to ensure that all essential details are addressed in the manner that the reasonbly prudent funeral director would follow under the same or similar circumstances

Answer 24

Standards of care

Question 25

in the funeral service context, sales of funeral merchandise to consumers by sellers other than a funeral home

Answer 25

Third party merchandise sales

Question 26

the efforts of all members of an organization directed to ensure that quality in the production of goods and services is achieved

Answer 26

Total quality management (TQM)