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NBE ARTS > Communication Skills > Flashcards

Communication Skills Flashcards

1
Q

A disconfirming response with more than one meaning, leaving the other party unsure of the responders position

A

Ambiguous

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2
Q

The process correctly pronouncing all the necessary parts of the word

A

Articulation

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3
Q

A style in which the receiver listens carefully to gather information to use in an attack on the speaker

A

Ambushing

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4
Q

A simple object or ornament representing significant cultural meaning

A

Artifact

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5
Q

The process of focusing on certain stimuli from the environment.

A

Attending

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6
Q

The medium through which a message passes from sender to receiver

A

Channel

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7
Q

The emotional tone of a relationship as it is expressed in the messages that the partners send and recieve

A

Climate

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8
Q

The process of human beings responding to verbal/nonverbal behavior. A human survival skill needed to maintain contact with the world

A

Communication

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9
Q

To be clear and brief

A

Concise

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10
Q

The emotional associations of a term

A

Connotation

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11
Q

Agreement between group members about a decision

A

Consensus

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12
Q

The believeability of a speaker or other source of information

A

Credibility

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13
Q

The study of how humans use and structure time

A

Chronemics

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14
Q

One who turns the attention of the conversation to themselves

A

Conversation narcissist

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15
Q

Listening in which the goal is to evaluate the quality or accuracy of the speakers remarks

A

Critical listening

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16
Q

An intense level of anxiety about speaking before an audience resulting in poor performance

A

Debilitative apprehension

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17
Q

Taking innocent comments as personal attacks

A

Defensive listening

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18
Q

The objective, emotion free meaning of a term

A

Denotation

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19
Q

Refers to an assortment of noncognitive skills, capabilities, and competencies th

A
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20
Q

Refers to an assortment of noncognitive skills, capabilities, and competencies that influence a person’s ability to successfully cope with environmental demands and pressures.

A

Emotional intelligence

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21
Q

The ability to perceive another’s experience and communicate that perception back to the person.

A

Empathy

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22
Q

Listening in which the goal is to help the speaker solve a problem

A

Empathetic listening

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23
Q

Physical location and personal history surrounding the communication

A

Environment

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24
Q

Words that have more than one dictionary meaning

A

Equivocal terms

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25
Q

A pleasant term substituted for a more direct, less pleasant term

A

Euphemism

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26
Q

Listening in which the goal is to judge the quality or accuracy of speakers remarks

A

Evaluative listening

27
Q

A speech planned in advance but presented in a direct, conversational manner

A

Extemporaneous speech

28
Q

A moderate level of anxiety about speaking before an audience that helps improve the speakers performance

A

Facilitative apprehension

29
Q

Incorrect assumptions that lead us to believe that we have heard the message before or that the message is too simple or too complex to understand

A

Faulty assumption

30
Q

The discernible response to the reciever

A

Feedback

31
Q

How touch effects the communication process

A

Haptics

32
Q

A speech given without preparation

A

Impromptu

33
Q

Listening to understand another person or idea

A

Informational listening

34
Q

The failure to recognize the thoughts or feelings that are not directly expressed by a speaker and instead accepting the speakers words at face value

A

Insensitive listening

35
Q

A style in which the receiver ignores undesirable information

A

Insulated listening

36
Q

Communication in which the parties involved consider one another as unique individuals

A

Interpersonal communication

37
Q

Communicating with oneself

A

Intrapersonal communication

38
Q

The study of body movement, gestures, and posture.

A

Kinesics

39
Q

A speech that is read word for word from a prepared text.

A

Manuscript speech

40
Q

The transmission of messages to large, usually widespread audiences via broadcast means.

A

Mass communication

41
Q

A speech that is learned and delivered by rote without a written text.

A

Memorized speech

42
Q

A speakers words and actions

A

Message

43
Q

Excessive written or verbal information

A

Message overload

44
Q

A nonverbal means of communication that emphasizes punctuality in beginning and completing a task

A

Monochronic

45
Q

A force that interferes with the process of communication

A

Noise

46
Q

The highness or lowness of one’s voice

A

Pitch

47
Q

A nonverbal means of communication that emphasizes flexibility in beginning and completing tasks

A

Polychronic

48
Q

The study of how people and animals use space

A

Proxemics

49
Q

Giving the appearance of listening

A

Pseudolistening

50
Q

The speed at which one speaks

A

Rate

51
Q

Decodes the message

A

Receiver

52
Q

Words that gain their meaning through comparsion

A

Relative terms

53
Q

A listening style in which the receiver responds only to messages that interest him or her

A

Selective listening

54
Q

The relatively stable set of perceptions each individual holds of himself or herself

A

Self-concept

55
Q

The process of deliberately revealing information about oneself that is significant and that would not normally be known by others

A

Self-disclosure

56
Q

The degree of regard a person holds for himself

A

Self-esteem

57
Q

A prediction or expectation of an event that makes the outcome more likely to occur than would otherwise

A

Self-fulfilling prophecy

58
Q

The study of meaning of words and phrases in language

A

Semantics

59
Q

Encodes and delivers the message

A

Sender

60
Q

A type of language that consists of words or phrases that are informal

A

Slang

61
Q

Personal attributes that enable someone to interact effectively and harmoniously with other people.

A

Soft skills

62
Q

The arrangement of words I’m a sentence

A

Syntax

63
Q

A complete sentence describing the central idea of a speech, usually found in the first paragraph.

A

Thematic

64
Q

The loudness of one’s voice

A

Volume

NBE ARTS (12 decks)

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