Fundamentals of Effective Communication (M2) Flashcards
Requires a shared understanding between the
sender of a message and the receiver of a message.
Communication
What needs to happen in order for there to be a shared
understanding between the sender and the receiver?
When communicating, the sender and receiver must change places. The receiver must reiterate what was said by the sender.
What is the definition for: the person or the part of the organization that is delivering the information to the organization.
The Sender
What is the definition for: The intended audience of information given by the organization.
The Receiver
_______ refers to how the message is going to be encoded by the sender or “packaged”
The channel
What mediums or “channel” might information be communicated by the sender in an organization?
Face-to-face, Print, Electronic, One-on-One, Mass media
The definition for: Something that gets in the way of delivering the message.
Noise
What’s the process for ensuring the sender and receiver have
essentially changed places and that the information has been sent back? “Ensuring the message has been received accurately”
Feedback
What does the acronym SMCR stand for?
Sender, Message, Channel, Receiver.
When and where was the first major model of communication developed?
1948 in Bell Laboratories.
What is the Sphere of Experience?
It refers to knowing your audience. Knowing how your audience expects a message to be delivered, by whom and if the urgency level is shared by your audience and the sender.
What type of communication model was the first major communication model?
A One Way Communication Model
The organization has to announce to it’s employees that it had a rough first quarter and now in the second quarter expenses need to be controlled. At the same time, executives are receiving bonuses for the previous year. What is this an example of when it comes to effective communication?
Noise
What is the circular model of communication?
It is communication that passes from the sender through a channel to the receiver and is then delivered back to the sender through feedback. It thus moves in a “circular” pattern.
Which type of communication is better?
A. One Way Communication
B. Circular Communication
B. Circular Communication
What are the elements of effective communication?
Clearly Understood
Clarify and enlighten
Designed to drive Employee Behavior
What things can get in the way of effective communication?
- Fear of experience , feeling awkward
- Had to go outside the organization to get info
- Noise
- Gender Bias
- Selective listening
Which best describes the fundamental purpose of communication?
A. Shared understanding between a sender and receiver of information
B. Decreased costs associated with total rewards programs
C. Distribution of information
D. Elimination of noise
A. Shared understanding between a sender and receiver of information
Which statement best defines the concept of “sphere of experience”?
A. Anything that distorts the original message
B. The education level of the receiver that distorts the message
C. The perceptions of each sender and receiver that influence communication
D. The constantly revolving cycle of communication between a sender and a receiver
C. The perceptions of each sender and receiver that influence communication
The circular models for communication reinforce which concept for HR professionals?
A. Client meetings and work pressures may distract the receiver from interpreting the message
B. Communication is a top-down process initiated by external vendors
C. Creating key messages is vital to the overall success of communication
D. Soliciting and receiving feedback from the receiver is a critical aspect of communication
D. Soliciting and receiving feedback from the receiver is a critical aspect of communication
What best describes a potential barrier to effective communication?
A. Selective listening
B. Feedback
C. Multiple channels
D. Job titles
A. Selective listening
