Fundamentals of Effective Communication (M2)

Question 1

Requires a shared understanding between the

sender of a message and the receiver of a message.

Answer 1

Communication

Question 2

What needs to happen in order for there to be a shared

understanding between the sender and the receiver?

Answer 2

When communicating, the sender and receiver must change places. The receiver must reiterate what was said by the sender.

Question 3

What is the definition for: the person or the part of the organization that is delivering the information to the organization.

Answer 3

The Sender

Question 4

What is the definition for: The intended audience of information given by the organization.

Answer 4

The Receiver

Question 5

_______ refers to how the message is going to be encoded by the sender or “packaged”

Answer 5

The channel

Question 6

What mediums or “channel” might information be communicated by the sender in an organization?

Answer 6

Face-to-face, Print, Electronic, One-on-One, Mass media

Question 7

The definition for: Something that gets in the way of delivering the message.

Answer 7

Noise

Question 8

What’s the process for ensuring the sender and receiver have
essentially changed places and that the information has been sent back? “Ensuring the message has been received accurately”

Answer 8

Feedback

Question 9

What does the acronym SMCR stand for?

Answer 9

Sender, Message, Channel, Receiver.

Question 10

When and where was the first major model of communication developed?

Answer 10

1948 in Bell Laboratories.

Question 11

What is the Sphere of Experience?

Answer 11

It refers to knowing your audience. Knowing how your audience expects a message to be delivered, by whom and if the urgency level is shared by your audience and the sender.

Question 12

What type of communication model was the first major communication model?

Answer 12

A One Way Communication Model

Question 13

The organization has to announce to it’s employees that it had a rough first quarter and now in the second quarter expenses need to be controlled. At the same time, executives are receiving bonuses for the previous year. What is this an example of when it comes to effective communication?

Answer 13

Noise

Question 14

What is the circular model of communication?

Answer 14

It is communication that passes from the sender through a channel to the receiver and is then delivered back to the sender through feedback. It thus moves in a “circular” pattern.

Question 15

Which type of communication is better?
A. One Way Communication
B. Circular Communication

Answer 15

B. Circular Communication

Question 16

What are the elements of effective communication?

Answer 16

Clearly Understood
Clarify and enlighten
Designed to drive Employee Behavior

Question 17

What things can get in the way of effective communication?

Answer 17

1. Fear of experience , feeling awkward
2. Had to go outside the organization to get info
3. Noise
4. Gender Bias
5. Selective listening

Question 18

Which best describes the fundamental purpose of communication?

A. Shared understanding between a sender and receiver of information
B. Decreased costs associated with total rewards programs
C. Distribution of information
D. Elimination of noise

Answer 18

A. Shared understanding between a sender and receiver of information

Question 19

Which statement best defines the concept of “sphere of experience”?

A. Anything that distorts the original message
B. The education level of the receiver that distorts the message
C. The perceptions of each sender and receiver that influence communication
D. The constantly revolving cycle of communication between a sender and a receiver

Answer 19

C. The perceptions of each sender and receiver that influence communication

Question 20

The circular models for communication reinforce which concept for HR professionals?

A. Client meetings and work pressures may distract the receiver from interpreting the message
B. Communication is a top-down process initiated by external vendors
C. Creating key messages is vital to the overall success of communication
D. Soliciting and receiving feedback from the receiver is a critical aspect of communication

Answer 20

D. Soliciting and receiving feedback from the receiver is a critical aspect of communication

Question 21

What best describes a potential barrier to effective communication?

A. Selective listening
B. Feedback
C. Multiple channels
D. Job titles

Answer 21

A. Selective listening