Functional Areas - People Knowledge

Question 1

What is Systems Thinking?

Answer 1

Where managers spend more time thinking of the big picture than individual actions.

Question 2

What are the 7 C’s of Communication?

Answer 2

Clear
Concise
Correct
Complete
Considerate
Concrete
Courteous

Question 3

Define Talent Acquisition

Answer 3

Strategic process for hiring individuals with specific skills and abilities that align with the organization’s goals.

Question 4

Define Recruitment

Answer 4

Tactical process for filling a vacancy.

Question 5

Define Onboarding

Answer 5

New hire paperwork, benefits info, policy distribution and required training.

Question 6

Define Candidate Experience

Answer 6

The feelings, behaviors, and attitudes a candidate faces when interacting with a Hiring Manager/organization during the recruitment process.

Question 7

Define the Employee Value Proposition (EVP)

Answer 7

Overall brand that an organization provides.

Question 8

What is the Purpose of an Employee Value Proposition (EVP)?

Answer 8

It answers the question, “what’s in it for me?” and shows the total rewards of being an employee.

Question 9

5 components of an Employee Value Proposition (EVP)?

Answer 9

1. Compensation
2. Benefits
3. Career
4. Work Environment
5. Culture

Question 10

Define Job Design.

Answer 10

Creating a new position that is a different composition of roles and responsibilities than currently found within the organization.

Question 11

Define Job Enlargement.

Answer 11

Adding new tasks that are related to the current job.

Question 12

Define Job Enrichment.

Answer 12

Adding new, unrelated tasks that may not be aligned with the current job.

Question 13

Define Job Rotation.

Answer 13

form of enlargement that allows employees to trade positions or rotate duties.

Question 14

Define Performance Management.

Answer 14

Process that creates a work environment where employees are enabled and engaged to perform their best.

Question 15

What are the 4 phases of Performance Management

Answer 15

1. Define Phase
2. Document Phase
3. Discuss Phase
4. Develop Phase

Question 16

What takes place in the Define Phase?

Answer 16

Managers DEFINE what should be achieved and accomplished.

Question 17

What takes place in the Document Phase?

Answer 17

Managers evaluate performance and maintain a record/DOCUMENT to provide feedback.

Question 18

What takes place in the Discuss Phase?

Answer 18

Managers have regularly scheduled conversations to DISCUSS performance (ie, monthly developments).

Question 19

What takes place in the Development Phase?

Answer 19

Managers take the information available through the performance review process and provide learning/DEVELOPMENT opportunities.

Question 20

Define Organizational Development.

Answer 20

A series of methods and techniques that are used to facilitate long-term changes in an organization.

Question 21

What are the 4 steps in the Organizational Development Model.

Answer 21

Diagnose situation, introduce interventions, monitor progress, and receive feedback.

Question 22

What is the ADDIE Model for Problem Solving

Answer 22

Analyze
Design
Develop
Implement
Evaluate

Question 23

What are the FLSA and FMLA and what do they do?

Answer 23

Fair Labor Standards Act
Family Medical Leave Act

2 laws that focus on the total rewards components of compensation and leave related to illness or injury.

Question 24

What does the Fair Labor Standards Act ensure?

Answer 24

That workers are paid a livable wage and mandate how workers are paid for overtime work.

Question 25

What does the Family Medical Leave Act ensure?

Answer 25

Job security for up to 12 weeks, unpaid each year.