Behavioral Competencies - Interpersonal

Question 1

What is Organizational Culture?

Answer 1

Shared beliefs, values, philosophies, and assumptions with an organization.

Question 2

What are the 4 Primary Types of Cultures?

Answer 2

1. Clan
2. Adhocracy
3. Hierarchy
4. Market

Question 3

What is Clan Culture?

Answer 3

Built on Employee development and participation at all levels. Collaboration with leaders that are facilitators, mentors, and team builders.

Question 4

What is Adhocracy Culture?

Answer 4

Built on Innovation, vision, and new resources. Creativity with leaders who are innovators, entrepreneurs, and visionaries.

Question 5

What is Hierarchy Culture?

Answer 5

Built on Control and efficiency through the use of stable and consistent processes. Control and process with leaders that are organizers, coordinators, and monitors.

Question 6

What is Market Culture?

Answer 6

Aggressive competitiveness and customer focus. Competition with leaders who are hard-driven, competitors, and producers.

Question 7

What is the Thomas-Kilmann Conflict Mode Instrument?

Answer 7

A questionnaire used to understand different modes of handling conflict.

Question 8

What does the TKI show?

Answer 8

Relationships between high and low levels of cooperation and assertiveness.

Question 9

What are the 4 stages of negotiation?

Answer 9

1. Preparation
2. Exchange Information
3. Bargaining
4. Closing and Commitment

Question 10

What are the 5 P’s of Negotiation?

Answer 10

Proper preparation prevents poor performance