Front End Workflow

Question 1

True or False, PB HARS are always created manually by a user in reg?

Answer 1

False, PB HARs are automatically created by the system. –when the encounter gets a professional billing filing order

Question 2

True or False, HB HARS are created manually?

Answer 2

True, during any workflow that identifies a patient as ready for care in which hosp revenue will be generated.

Question 3

True or False, a patient can have more than one guarantor account?

Answer 3

True, However one guarantor account can be linked to a visit

Question 4

True or false, is it possible to refund patient payments at the point of service w/out granting front desk staff full access to the patient’s account?

Answer 4

True. This workflow restricts the user to refunding only payments collected that day. While there are other restrictions based on source of payment

Question 5

True or false, partial refund is available for checks?

Answer 5

False, partial refunds can be refund by cash or by credit card.

Question 6

How is an encounter form created?

Answer 6

An encounter form is created when a visit is checked in

Question 7

How is an CSN created?

Answer 7

Contact Serial Number is created when the appointment is scheduled.