Contacting guarantors account unpaid balances

Question 1

Which of the following are options when configuring a Payment Plan Terms for a guarantors payment plan. Choose all that apply:

• A-Payment amount
• B- # of payments
• C- Discounted amount

Answer 1

A,B

Question 2

True or False: POS payment posting is used to post payments from many guarantors checks at the same time

Answer 2

False

Question 3

• *A guarantor is responsible for two HARs, both at self-pay follow up level 3. You include both HARS on a activated payment plan. After you activate the payment plan, but before the terms of that payment plan are included on statement, what is the self pay follow up level of those HARS? Choose only one answer**
• Base Level
• Level 1
• Level 2
• Level 3
• There is not enough to provided to answer this question

Answer 3

Base Level

Question 4

True or False: Payment plans can only be sup in Hyperspace by an Epic User

Answer 4

False

Question 5

What value available in account maintenance gives staff an idea of how well a guarantor has paid her balances off in the past? Choose only one answer

• Self Pay Follow Up Level
• Payment History Score
• Guarantor Payment Ranking

Answer 5

-Payment History Score