Forward Facing - How

Question 1

HOW

Standards

Answer 1

DEFINE
REINFORCE
MONITOR

DEFINE
LEAD BY EXAMPLE
- Demonstrate integrity and ethical behavior
- Maintain strong work ethic
- Treat everyone with respect and professionalism
- Hold yourself and others to account
- Stay calm and decisive under pressure
- Commit to continuous learning and development
- Be visible and approachable

REINFORCE
STRONG LEADESHIP AND SUPPORT
- Set clear expectations and standards
- Personally - 121, PDR, briefings, de-briefs, training days, at jobs
- Communication – emails, Teams, posters
- Recognition
- Take early corrective action
SUPPORT OFFICERS
- Resources, training guidance
- Approachable, supportive environment
- Wellbeing, recognise stress factors
PROFESSIONAL DEVELOPMENT
- Continuous learning, mentorships, career development opportunities
- Share knowledge and experience
- Stay up to date on knowledge and best practice by completing training

MONITOR
CONDUCT SUPERVISION AND REVIEWS
- Observe officers in action, stay involved in operational work
- Attend briefings, de-briefs, team meetings to assess understanding and compliance
- Review complaints and recognition
- Dip sample, files, BWV, logs etc.
REVIEW DATA
- Key performance indicators, amount of work, times,
- Outcomes
- Trends
- Organisational Learning Tracker
MISCONDUCT AND UNDERPERFORMANCE
- Intervene early for poor performance, stress or misconduct
- Have 121’s to understand challenges
- Take action when necessary, ensuring consistency and fairness